About Smartcat

Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises.

We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one.

Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale.

Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us.

Join us in unlocking global potential, one human and agent team at a time.

WHY YOU SHOULD JOIN OUR TEAM

You'll join Smartcat's evolving GTM Operations team at a pivotal moment — with the flexibility to work broadly across Sales and Customer Operations, using AI as a core part of how you operate, and the room to shape your focus over time based on business needs and your own strengths. You'll report to the Head of Revenue Operations and have real influence over how the GTM organization runs.

MISSION

Help build, run, and improve the systems and processes that power Smartcat's go-to-market organization — spanning both pre-sale and post-sale motions — using AI as a core part of how you work to accelerate analysis, automate workflows, and improve decision-making across the customer lifecycle.

OUTCOMES

Partner with GTM teams to solve operational challenges across the customer lifecycle, from lead management and new-business pipeline through handoffs, renewals, and expansion
Use AI, automation, and strong systems thinking to simplify workflows, improve team productivity, and reduce manual work
Deliver clear reporting, analysis, and insights that improve forecasting, planning, pipeline visibility, and business decisions
Support selected systems, process, or commercial initiatives — such as CRM improvements, Deal Desk, territories, data quality, or GTM tooling — based on current priorities
Lead cross-functional projects from problem definition through implementation, documentation, adoption, and continuous improvement
Help shape the evolving GTM Operations function while developing deeper expertise in the areas that best align with business needs and your strengths

HOW YOU'LL RAMP

By Day 30

Learn Smartcat's GTM systems, tech stack, and current operational priorities across pre-sale and post-sale motions
Meet with GTM leaders and frontline teams to understand existing operational gaps and pain points
Get oriented in the CRM and reporting infrastructure you'll be working within

By Day 60

Be actively contributing to at least one focused initiative (e.g., CRM improvement, Deal Desk, territories, or data quality)
Start identifying and building AI-assisted workflows to reduce manual work on a specific process
Be delivering reporting or analysis that GTM leaders are using in planning or forecasting conversations

By Day 90

Be leading a cross-functional project independently, from problem definition through implementation and adoption
Have a clear point of view on where you can add the most focused, specialized value going forward
Be a trusted operational partner to GTM leaders across at least one full stage of the customer lifecycle

WHAT YOU'VE ACCOMPLISHED

4-7+ years of experience in Revenue Operations, Sales Operations, Customer Operations, or Business Operations in a B2B SaaS environment
Broad experience across both pre-sale and post-sale motions, with working knowledge of several GTM disciplines such as lead and pipeline management, forecasting, territories, Deal Desk, customer handoffs, renewals, or expansion