Shore United Bank is a full-service financial institution with a rich history dating back to 1876. In excess of $6 billion in assets, we offer innovative financial services delivered with the personal touch you expect. We serve a broad geographic area with branches in Maryland, Delaware, and Virginia, and we also provide a comprehensive suite of digital banking services that allow you to bank with us no matter where life takes you. In addition to banking, we offer trust and wealth management services through Wye Trust, a division of Shore United Bank. Together, our team of experienced professionals is dedicated to helping you achieve your financial goals.

Shore United Bank is hiring a full-time Deposit Operations Representative (I or II) to join our team. This role supports a wide range of banking operations responsibilities, including electronic payment processing, debit card services, fraud research, account maintenance, and customer support. The ideal candidate is detail-oriented, organized, and committed to providing accurate, timely service while working collaboratively with colleagues across the bank.

What You'll Do:

A detailed list of job duties includes (but is not limited to):

Processes various work related to banking operations functions, e.g., legal and related, account maintenance, analysis, and electronic deposit products, etc.
Provides basic assistance to staff throughout the bank with technical aspects of duties relating to banking operations procedures.
May provide training assistance to new bank personnel with respect to banking operations.
Research problems with banking operations systems and technology; provides reports on findings.
Maintains various records relating to banking operations; updates on an ongoing basis in order to keep current.
May provide assistance in the central mail room or in other units of banking operations.
ATM/Debit Cards – all aspects: process, research and tracking of fraudulent transactions and communicating with customers, ATM switch balancing, verifying fee and interest reversals on disputes, ATM/Debit Card ordering.
ACH - all aspects; assist with processing of various customer ACH (electronic) transactions, dispute research, verifying fee and interest reversals on disputes, process returns, and NOC’s.
Check Fraud – all aspects not Branch or Risk department related, handling of Affidavits - reviewing for accuracy, compiling all necessary documentation to deal direct with other BOFD’s for reimbursement of items not able to be returned via the Outgoing Fed file, monitoring the status of the claim, making entries between accounts and gl’s according to reimbursement or write off; handling the timely return of items whenever possible – notifications provided by Positive Pay, customer or Branch that can be returned in the Outgoing Fed file, making entries between accounts and gl’s accordingly.
Responding to all pertinent emails and voicemails timely; answers incoming phone calls from internal and external customers
Learn basics of Yellowhammer Fraud Detective, working EFT entries.
Assist and perform job duties as new products and processes are added.
Identifies and responds to opportunities to communicate affiliates products and services to promote the image of the affiliate and the promote Shore United Bank’s products and services to potential customers and referring those customers to the proper personnel.
Coordinates specific work tasks with other personnel within the department as well as with other departments to ensure the smooth and efficient flow of information.
Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace.
Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate bank personnel.
Responds to inquiries relating to his/her particular area, or to requests from customers, other bank personnel, etc., within given time frames and within established policy.