At Revlon, we create beauty innovations for everyone that inspire confidence and ignite joy every day.

Breaking beauty boundaries is in our company’s DNA. Since its game-changing launch of the first opaque nail enamel in 1932 (and later, the first long-wear foundation), Revlon has provided consumers with high-quality product innovation, performance, and sophisticated glamour. Elizabeth Arden made waves as a woman-led beauty company in the 1920s. In 1931, Almay became the original hypoallergenic, fragrance-free beauty brand.

Today, Revlon resiliently continues its legacy as a leading global beauty company. Our diverse portfolio—which consists of some of the world’s most iconic brands and product offerings in color cosmetics, skincare, hair color & care, personal care, and fragrances—is sold around the world through prestige, professional, mass, and direct-to-consumer retail channels. These brands include Revlon, Revlon Professional, Elizabeth Arden, Almay, American Crew, CND, Cutex, Mitchum, Sinful Colors, Creme of Nature, Christina Aguilera, John Varvatos, Juicy Couture, Ed Hardy and more.

We honor our heritage, embrace change, and applaud diversity. We champion our employees and celebrate our consumers.

We are Revlon, together, transforming beauty.

This role is an Onsite Role: This role requires full-time presence at our Elandsfontein office.

Overview

The Customer Service Manager has end‑to‑end accountability for customer order management, query resolution, and service performance. The role ensures accurate order entry, timely resolution of customer issues, and effective representation of the customer service function within logistics and supply chain operations. The role owns service outcomes, uses analytics to drive decisions, and communicates performance and risks to internal and external stakeholders.

Responsibilities

Customer Order Management (Revlon and Elizabeth Arden)

Own the order entry process and ensure customer orders are captured accurately and timeously.

Ensure adherence to order cut‑off times, allocation rules, and order fulfilment requirements.

Maintain order integrity throughout the order to delivery lifecycle.

Identify and resolve order related issues that may impact service or delivery.

Customer Query and Issue Resolution

Own resolution of customer queries, complaints, and service failures.

Coordinate internally with logistics, warehouse, transport, and planning teams to resolve issues.

Provide clear, accurate communication to customers regarding order status, delays, and resolutions.

Prevent repeat issues through structured root cause analysis and corrective actions.

Logistics Interface and Representation

Act as the primary customer service interface into the logistics and supply chain functions.

Represent customer impacts, priorities, and risks in logistics forums and operational discussions.

Ensure alignment between customer commitments and logistics execution.

Challenge plans or execution that may negatively impact customer service outcomes.

Analytics, Insights, and Decision Support

Own analysis of customer service and order fulfilment data.

Track service performance metrics such as delivery performance, order accuracy, fill rate, query resolution and service quality)

Translate data into clear insights, service trends risks and opportunities, and recommendations for internal stakeholders.

Prepare and deliver structured performance presentations to internal management and external customers where required.

Use data to anticipate risks and support proactive decision making.

Performance Management and Continuous Improvement

Own customer service performance outcomes and corrective actions.

Identify systemic service gaps, process inefficiencies, and communication breakdowns.

Lead continuous improvement initiatives focused on service reliability, responsiveness, and customer experience.

Ensure improvements are embedded and sustained across processes.

Stakeholder Management and Communication

Work closely with logistics, sales, commercial, supply chain, and finance teams.