At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries.

Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities.

Discover your purpose. Embrace innovation. Experience #LifeatRealChem.

Job Summary

Real Chemistry is looking for an Associate Account Director to join our growing team!

As an Associate Account Director, you will be responsible for excellence in delivery across projects within medium-to-large and often complex client accounts. As a client account lead or captain (depending on size of account) you will provide strategic counsel to clients, manage execution of parallel ongoing projects and oversee a cross-functional internal team alongside the account lead and/or sponsor.

The Senior Account Manager role will see you take more of a defined leadership role within your accounts, with an increasing focus on guiding the team as they drive deliverables, actively checking and maintaining client satisfaction, and proactively seeking opportunities to grow the account.

What you’ll do: Client delivery

• Go-to for clients, managing relationships and setting their expectations of the agency

• Accountable for a portfolio of projects within at least two medium-to-large client accounts – with view across all projects and how they all work together within the master client strategy

• Ensure work is delivered to the highest standard and within agreed timeframes and budgets

• Troubleshoot and provide solutions to client challenges and last-minute requests, manage challenging client conversations as required

• Have the confidence to challenge clients as needed – ensuring only the best work is delivered

• Maintain knowledge of clients' business and external factors impacting it, providing counsel and shifting programme direction as needed

• Confidently formulate objectives and strategies for new client work, ensuring that programme strategy is pulled through

• Regular, proactive client contact and coaching others to build/maintain positive client relationships

• Facilitate client meetings/workshops and manage challenging client conversations when required

Business development

• Identify areas for organic growth within existing accounts (evolving existing programmes and/or additional tactics) and confidently sell new ideas to clients

• Identify new business opportunities outside of existing accounts and explore with the support of senior leadership

• Support the ongoing new business process, assisting in the production of credentials and participating in broader RFP responses when possible

• Lead development of content for the annual internal account planning process

Team management

• Develop your own authentic leadership style, instilling professional values and good working habits in your teams

• Inspire, motivate, and empower your team on a daily basis, leading by example and setting the standard for junior accounts team members

• Protect and promote our team culture, ensuring it is lived at every level through the Medical Communications team

• Facilitate and encourage cross-learning and sharing of best practices between team members

• Promote clear and free-flowing communication lines between accounts, MW, PM, creative, strategists and any other business functions active within your client accounts; support troubleshooting where issues arise, along with account Sponsors as required