ABOUT US

At POWERX, we make power work.

We deliver engineering, protection and control, commissioning, NETA field services, and compliance, supporting the full lifecycle of power infrastructure.

With a multinational footprint across the United States and Canada, we bring technical depth and field-proven experience to every project.

POWERX is built on four pillars, with our people as the foundation.

Guided by our values, HEART, our people-first culture shapes how we show up for each other and for our clients because we believe the best work comes from people who feel valued and supported.

That commitment to excellence has been recognized nationally, including Great Place to Work, Fortune Best Workplace in Construction, and Power Best Companies.

In an industry where technology and complexity are ever-changing, we’re ready to help you meet today’s challenges while preparing for tomorrow’s innovations.

Work with a team that’s powered by excellence.

OUR POWERX PERKS

Competitive Pay
Incentives for Certifications
Referral Bonus Program
Tuition Reimbursement
Medical, dental, vision, LTD, STD, Basic Life/AD&D, and other ancillary products
401k program with a company match
Performance Program
Paid Parental Leave
PTO including Wellness Days and Paid Holidays
And much more!

Job Summary

The General Assistant supports the Nationally Recognized Testing Laboratory (NRTL) team by handling non-technical, administrative, and documentation work that enables NRTL staff to focus on technical activities. This role serves as a direct point of contact for clients, prepares cost estimates and proposals, maintains organized project records, and provides day-to-day support across project planning, execution, and billing. This position works closely with the technical team, cross-functional peers, and executive leadership to ensure smooth NRTL operations

Supervisory Responsibilities

· None.

Duties/Responsibilities

Customer Communication and Support

· Serve as a primary point of contact for clients, responding to inquiries by phone and email in a professional and timely manner.

· Route customer questions to the appropriate NRTL team members and follow up to ensure resolution.

· Maintain positive client relationships through clear, courteous communication.

Estimating and Proposals

· Prepare cost estimates and proposals for NRTL project-related work.

· Interpret simple electrical drawings and specifications to inform estimating and proposal accuracy.

· Coordinate with technical staff to gather scope and pricing inputs for proposals.

· Format and finalize proposal documents for review and delivery to clients.

Documentation and Records Management

· Prepare project folders and organize supporting documentation for NRTL projects.

· Support report writing, formatting, and revision as directed by technical staff.

· Maintain accurate, up-to-date records of estimates, proposals, and related project documentation.

· Ensure files are organized and accessible for the NRTL team, auditors, and internal reviews.

Project Support

· Support NRTL project planning and execution through administrative coordination.

· Assist with scheduling, meeting coordination, and internal communications for project teams.

· Track project-related tasks and deadlines to keep work on schedule.

Accounting and Billing Support

· Support billing follow-up for completed NRTL projects.

· Assist with tracking invoicing, payment status, and coordinating with the accounting team on NRTL-related items.

· Help resolve billing questions with clients when needed.

Additional responsibilities and tasks as required to support the organization’s goals and adapt to evolving business needs.

Attributes/Abilities

· Must have a satisfactory background check.

· Strong verbal and written communication skills with a professional customer service demeanor.

· Solid typing speed and accuracy for document preparation and correspondence.

· Detail-oriented with strong organization and record-keeping abilities.

· Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Adobe Acrobat.