Charging your car should feel as natural as charging your phone. That's the future we're building: a network of EV chargers where life happens. We don't just install chargers. We accelerate sustainable mobility. We obsess over partnerships. We grow relentlessly: our network, our partners, and ourselves.

Our mission is as simple as it is ambitious: Accelerate Sustainable Mobility by investing in, installing, and operating EV charging stations through an innovative business model. We help businesses find the right charging solutions for their customers and make EV charging more accessible, reliable, and integrated into everyday life.

We are Partner Obsessed 🤝 — creating tailor-made solutions that better serve our partners and their customers. We're driven by the challenge of making EV charging simpler and more readily available 💡. And we're committed to growing relentlessly 📈 — our network, our partners' businesses, and the professional development of our team.

If you're here, you're probably not looking for "just a job." Neither are we. 😎 We're driven by impact and always looking for people who thrive on turning bold ideas into reality. If that sounds like you, you'll feel at home here. We're looking for people who see challenges as opportunities, thrive in fast-growing, high-energy environments, and want to shape the future of mobility, not just watch it unfold. At Powerdot, you'll get freedom, ownership, and responsibility. The space to experiment. The chance to scale your ideas. And a team that's always pushing the edge of what's possible.

🚀 About this Role

As our Customer Support Representative – Multilingual, you'll hold a key position within the Operations team, directly responsible for the frontline customer experience across Powerdot's charging network. You'll operate at the centre of the electric mobility ecosystem, where drivers, chargers, and technology meet.

Your mission is to deliver an effortless EV charging experience for thousands of drivers every day — handling customer contacts across multiple channels, monitoring charger health, and turning issues into quick, reliable solutions. You'll act as the voice of the customer inside Powerdot, ensuring problems are resolved with care and recurring insights reach the teams that can fix them at the source.

How You'll Shape Our Story

Your day-to-day will include:

Handling a high volume of customer contacts through multiple channels — calls, emails, and chat.
Investigating and troubleshooting issues to determine root causes and deliver quick, effective solutions.
Monitoring the network of EV chargers — proactively identifying, triaging, and resolving operational issues.
Mastering multiple support platforms, tools, applications, and knowledge bases.
Triaging and escalating urgent technical or operational issues for swift resolution.
Documenting customer interactions thoroughly and highlighting recurring trends to team leads and management.

This Is About You, Not Us 🫵

Fluent in French, Portuguese, Spanish, and English (spoken and written) — Flemish or Polish are a big plus.
An empathetic mindset — you understand the user experience and handle requests with care, patience, and creativity.
Strong written and verbal communication skills across different media.
A proactive spirit — independent, entrepreneurial, and comfortable in a fast-paced environment.
Based in Lisbon (or ready to relocate) and flexible to work rotating shifts.
A passion for electric mobility and sustainability.

The Kind of Energy We're Looking For

We're not into titles, egos, or corporate buzzwords. We're into people who make things happen.
You lead and listen. You bring clarity to customers while staying attuned to what internal teams need to fix issues at the source.
You own your stuff. You don't wait for instructions: you see an issue and you take it through to resolution.
You're calm under pressure. You keep your composure when the queue is full and a driver is frustrated.
You bring structure to complexity. You turn scattered customer feedback into clear, actionable signals for the team.