Life at Plume

At Plume, we believe that technology isn't about moving faster, it's about making life’s moments better. Which is why we’ve built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale.

We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We’re expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data.

With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can’t do it exceptionally well, we don’t do it. It’s how we've assembled a team of world-class builders, thinkers, and doers. And it’s how we’re reinventing what’s possible every day.

Role Description:

Plume works with Internet Service Providers (ISPs) to run the connected experience inside their

subscribers’ homes and small businesses. Our platform sits between their network and the people using

it, managing WiFi performance, security, device visibility, care and the digital services layered on top. We

are used at scale by some of the largest ISPs across North America, Europe, Asia and the Middle East.

The UK and Ireland are mature and concentrated markets. The number of ISPs that matter is small, they

are well known to us, and most already have an established approach to managing the connected home.

Success here depends on building credibility at a senior level, shaping how these organisations think

about the experience they deliver to their subscribers, and then proving that value at scale.

We are looking for someone who is at their best in a small number of large, complex accounts rather

than in a broad prospecting territory.

It is a role with real ownership. You will be the face of Plume in the region, working directly with our

executive team and with senior leaders at some of the best-known ISPs in the market.

Responsibilities:

• A named list of UK and Ireland ISPs, covering both new logos and the growth of existing

deployments into new services, subscriber tiers and lines of business.

• A multi-million-dollar annual quota carried across new business and installed base expansion.

• The full cycle: executive access, discovery, business case, technical validation and POC,

commercial modelling, procurement, contract, and a clean handover into delivery. You stay

accountable through launch.

• The relationship map inside each account. Not a single champion, but the CTO, the Chief Product

or Consumer officer, the owner of customer care and operations, and whoever holds the broadband

P&L.

• A virtual team pulled from solutions engineering, product, delivery, finance, legal and executive

sponsorship. You direct it. You do not wait for it.

• Accurate forecasting. Deals of this size move, and we would rather know early than late.

• A clear read on the market: how ISPs in the region are approaching the connected home, where

their priorities are shifting, and what that means for our roadmap. You are our eyes in the territory.

Qualifications:

This role calls for someone who already understands how ISPs buy. Their decision cycles, stakeholder

structures and commercial models are specific to the industry, and the experience we are looking for

reflects that.

• A track record selling hardware, software, cloud or platform solutions directly to ISPs, with evidence

of recurring or subscription-based commercial models. Your experience should be with ISPs as the