What is PerfectServe?

PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company was founded in 1997 and has grown steadily since then, with a notable jump after several major acquisitions were announced in 2019. PerfectServe now has 400+ employees, 30,000+ customers — spanning medical practices, hospitals, and health systems — and $100 million+ in annual revenue.

PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and routing communications — including messages, pages, calls, and alerts — to the right place at the right time in any care setting. By facilitating real-time information sharing, building better schedules, and automating important clinical workflows, we believe we can help our customers advance patient care and improve the well-being of their clinicians.

Leading analyst firms like Gartner® and KLAS Research have consistently validated our approach:

In 2026, PerfectServe was named highest in execution and furthest in vision in the Gartner Magic Quadrant™ for Clinical Communication and Collaboration — the clear segment leader.
PerfectServe also received two Best in KLAS awards in 2026 — one for physician scheduling and another for ambulatory clinical communications. That makes for 11 Best in KLAS awards over the past 9 years.

At PerfectServe, you'll have a unique opportunity to join a collaborative team with decades of experience that finds new ways to delight our customers every day. This involves consistent efforts to stay on the cutting edge of product development, which includes everything from implementing AI in new and existing solutions to brainstorming with customers about novel workflows. But you don't have to be in product to make in impact — everybody at PerfectServe contributes to important work that moves the business forward.

If you're looking for a well-established, tech-forward company full of smart people doing meaningful work, you've found the right place!

About the Role

We're looking for a proactive, highly organized Office Manager and Travel & Expense Coordinator to lead day-to-day operations for our Miami office and serve as PerfectServe's company-wide administrator for corporate travel, expense, and card programs. This full-time, onsite role ensures a professional, welcoming experience for employees and visitors, while also owning critical financial operations infrastructure that supports the entire organization. You'll work closely with our two remote Executive Assistants to provide exceptional, coordinated support across the business.

Key Responsibilities

Office Coordination & Upkeep

Maintain office supplies (water, coffee, snacks, kitchen) and general tidiness
Ensure the space is ready for meetings and events
Serve as point of contact for facility vendors (e.g., shredding services) and liaise with building management on permits, insurance clearances, and quotes

Package & Mail Management

Receive deliveries and coordinate pickups from lockers (FedEx/Amazon)
Manage incoming mail — scanning, forwarding, and timely distribution
Send and receive courier packages

Meeting, Travel & Event Support

Assist with booking office space, conference rooms, catering, meals, and AV equipment
Coordinate travel and hotel arrangements for team meetings, go-lives, and team-building events
Book travel for non-corporate-cardholders company-wide (team events, go-lives, etc.) and for external guests (trainers, clients, candidates, guest speakers)
Support planning and research for large company events (e.g., PS Summits, client events)

Badge, Access & Parking Administration

Manage employee badge setup for suite access using Prism
Oversee license plate registration and parking app setup for designated spots

Corporate Credit Card Program Administration

Serve as company administrator and primary contact for MUFG
Handle direct calls from MUFG agents for transaction confirmation
Assist cardholders with questions and concerns; process new card requests for new hires and job changes company-wide