Program Manager, Customer Onboarding

PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience.

PartsSource team members are deeply committed to our mission of Ensuring Healthcare is Always On®, which is foundational to our success and growth. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems.

About the Job Opportunity

The Program Manager owns end-to-end delivery of PartsSource's largest and most complex customer programs across enterprise health systems, IDNs, and multi-site organizations. You lead a matrixed project team spanning Engagement Managers, Implementation Specialists, technical resources, third-party partners, and cross-functional teams, holding them accountable to a comprehensive plan.

As the single accountable point of contact for customer executives, you own the integrated program: the cross-functional workstream plan, dependencies between solutions and third-party applications, the executive governance structure, and the change management that moves clinical and operational teams to full adoption. You sit in front of health system CFOs, COOs, and C-suite sponsors, navigating complex environments and establishing trusted relationships at all organizational levels.

Your success is measured by whether the program drives the intended clinical and operational outcomes and by your ability to build and sustain customer relationships that span the entire implementation lifecycle.

What You'll Do

Own the Integrated Program Plan

Build and maintain a single master program plan spanning every in-scope workstream, with defined critical path, sequencing logic, and explicit dependency mapping. Determine the right implementation sequence and identify which workstreams gate others, where parallel execution is safe, and where phasing protects customer stability. Set the program-level milestone framework and hold each workstream lead accountable to it, escalating slippage before it consumes float. Direct Engagement Managers, Implementation Specialists, and technical resources without formal authority, establishing clear ownership at the workstream level.

Define Program Scope, Commercial Structure & Effort

Partner with sales, legal, finance, and the customer to translate multi-solution commercial agreements into coherent delivery scope. Own the master statement of work and its relationship to subordinate SOWs, service descriptions, joinders, and site-level addenda. Present program scope, structure, assumptions, and dependencies to customer executives for alignment and sign-off. Size total program effort across workstreams, surface resourcing gaps early, and negotiate capacity. Manage change at the program level by assessing downstream impact of every change request on other workstreams, cost, and go live.

Establish Executive Governance & Stakeholder Relationships

Design and run the governance model including workstream sessions, program-level integration cadences, and an executive Steering Committee at the C-suite level. Produce reporting that consolidates multiple workstreams into a clear view of progress, risk, decisions, and value delivered. Serve as the single accountable point of contact for customer executive sponsors and escalation path for issues crossing workstream boundaries. Build and sustain relationships across HTM, supply chain, clinical engineering, IT, finance, and executive leadership.

Manage Program Risk, Integrations & Third Parties

Maintain a program-level risk register identifying risks that emerge from interaction between workstreams, and define mitigation plans with named owners. Coordinate data feeds, interfaces, asset migration, and ERP connections across technical teams and customer IT. Own relationships and delivery dates for OEMs, service providers, vendors, and multi-party delivery structures. Sequence onsite activity across multiple facilities and geographies, including inventories, deployments, and go live support.