Company Description

Palmetto is a consumer energy platform that provides homeowners with a single destination to discover, purchase, finance, install, monitor and manage home energy products and services. By offering one integrated platform across solar, battery storage, HVAC, heat pumps and more, Palmetto helps homeowners make home energy more affordable, reliable and accessible. Today Palmetto serves hundreds of thousands of homeowners, across 30+ states, building the operating infrastructure for the consumer energy transition, one home at a time.

Our employees are our most valuable resource. We foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work. Palmetto offers a comprehensive benefits package—including unlimited PTO, medical, dental, and vision coverage, paid parental leave, retirement plans, and more—so you can have it all both personally and professionally. Palmetto prioritizes people, planet, and profit—backed by a culture that values collaboration, impact, and balance. Join us in building a brighter, cleaner world.

Location

This position will be based in the Los Angeles, CA area.

Reporting

This role will be reporting into the Team Lead of Service Operations.

Summary of Role

Palmetto believes that happy customers are not just those installed quickest, but those whose systems provide the value they expect. The Solar Field Service technician role is focused on upholding this promise to our customer, and will work with the Services team to ensure that system performance issues are resolved swiftly and professionally.

The Solar Field Service Technician is a utility player who can support Service, Installation, Job Closeout, Permitting/Inspection, etc. They are the go-to person to help with ongoing Services needs throughout the 25+ year lifespan of a customer’s solar system, helping to build strong lifetime customer relationships.

Strategic & Tactical

Provide onsite troubleshooting and repair of solar systems.
Document visit and complete job close out report.
Schedule site visits directly with the customer when required.
Work with local field teams and central scheduling to optimize resolution times.
Provide feedback to field team leadership, driving continuous improvement of Palmetto’s installation quality and execution.
Assist with close out of pre-energization issues, ensuring customer projects are expertly executed and ready to generate power from Day 1 of permission to operate.
Provide feedback to Palmetto’s Customer Experience team, working together to ensure Palmetto’s resolution of system issues provide not just satisfaction, but an experience they will brag about to their friends and family.
Complete other tasks as needed, including but not limited to physical site surveys, inspections, and document collection.
Be the key Palmetto field representative to deliver great quality, experience and performance of all Service and Installation work.
Effectively communicate with homeowners on arrival times and confirmations on an as-needed basis.

Tactical Responsibilities

Maintain SLAs for service work site visits
Perform O&M work and monitoring support
Perform site surveys/site visits
Perform partner and internal field training
Perform safety and quality site audits and JCO reviews and manage/site inspections
Perform field installations including PV, storage, MPU or structural upgrade
Perform damage and claims investigations

Qualifications

3+ years of installing, repairing, and troubleshooting residential solar & storage systems.
General knowledge of residential home maintenance and repair, ability to go the extra mile in remediating customer issues beyond the scope of solar system maintenance.
General construction/framing experience is a plus.
Electrical License (only required in MA, a plus elsewhere)
Must be willing and able to climb ladders, stairs, work on rooftops and able to work on your feet for long periods of time
Ability to work in extreme environments (example: hot sun, cold, rain, crawl spaces, etc.)