Start date: Immediate

Salary: $60,000 - $70,000 (annually)

ABOUT ORCHESTRA

Orchestra is a strategic communications and marketing company built for today’s complex and fragmented world. From decoding audiences to designing bold strategies, Orchestra integrates people, platforms, and stories that stick to help clients build lasting influence. The company offers programs that span from the highest level strategic business counsel through to tactical execution. Orchestra brings together 700+ people with experience across consumer and lifestyle, technology, nonprofit and philanthropy, real estate, sports, travel, hospitality, and more. Made up of leading firms BerlinRosen, Civitas Public Affairs Group, Derris, Glen Echo Group, Inkhouse, M18, Message Lab, Onward and Small Girls PR. It also launched Brightmode, a talent acquisition firm for communications professionals, and Versus Media Group, a strategy-first political media team. Learn more at www.orchestraco.com.

People of all backgrounds and abilities are strongly encouraged to apply. Orchestra is committed to building and maintaining a diverse staff, and recognizes that its continued success depends on hiring and retaining high-quality creative professionals with a variety of backgrounds and experiences. Opportunities for advancement exist, and we are committed to helping all staff develop and grow.

ABOUT THE ROLE

The Client Management Associate will play an essential role on Orchestra’s Client Management team in identifying and advancing growth opportunities across existing clients. Orchestra’s Client Management focuses on the client lifecycle after work is won, helping teams retain clients, deepen relationships, deliver an integrated Orchestra experience, and identify opportunities to expand the partnership over time. Working alongside client relationship leads and subject matter experts, this person will help turn client needs and opportunities into integrated strategies and connect clients with the right Orchestra capabilities.

This is a cross-functional role for someone who is highly organized, commercially aware, and deeply focused on the client experience. The ideal candidate can understand a client challenge, see how earned, owned, paid, creative, experiential, and other capabilities can work together to solve it, and quickly connect the right people across Orchestra to turn that thinking into a compelling commercial opportunity.

Role location: This role will ideally be hybrid in one of our offices (New York, N.Y., Washington, D.C., Boston, M.A., Miami, F.L., Seattle, W.A., San Francisco, C.A., San Diego, C.A., Los Angeles, C.A.), or can be fully remote in the U.S. for the right candidate.

ACCOUNTABILITIES & QUALIFICATIONS

As a Client Management Associate, you will:

Advance a portfolio of expansion, renewal and extension opportunities across existing Orchestra clients
Work with client leads to identify potential opportunities based on client needs, business priorities, relationship context, and existing work, and develop those opportunities into client-ready recommendations and strategies
Think across Orchestra’s capabilities to build integrated strategies rather than single-workstream solutions
Determine which capabilities and subject matter experts should be engaged and convene cross-functional teams across the firm, knowing when and how to bring the right people and expertise together around a client opportunity
Assess the urgency behind commercial opportunities and facilitate the process to move quickly from a client need to a recommendation, team, scope and pricing
Conduct client, industry and competitive research to strengthen recommendations and present potential growth opportunities
Manage pricing and scoping requests and help ensure recommendations are commercially sound
Manage and route Client Desk requests, quickly connecting client leads with the right resources and expertise
Facilitate account planning, renewal planning and other initiatives focused on proactively growing existing client relationships