Join Us in Making an Impact ✨

At OneAZ Credit Union, our success is measured only by yours. We’re here to create lasting change in the lives of our members, our communities, and our team. If you're looking for a career with purpose, where your work truly matters—you've found it!

Who You Are 🧩

You’re impactful, compassionate, and fearless, ready to embrace new challenges and shape the future of financial well-being. You take accountability for our success and thrive in an environment where curiosity is celebrated. If this sounds like you, let’s build something great together.

What You’ll Do 🚀

📍This position will be located at our Corporate Office: 2355 W Pinnacle Peak Rd, Phoenix, AZ 85027

The Director Core Banking & Automation plans, organizes, and manages staff and overall operations that facilitate the stable operation of the organization's core banking and related system operations, as well as the automation of manual processes across enterprise systems. This includes maintaining, supporting, automating, and optimizing core banking platforms and related technology initiatives. In collaboration with external vendors, business stakeholders, system experts, and information security teams, the Director schedules and directs activities to implement business and technology changes in a timely and accurate manner. The role is accountable for the design, development, execution, support, maintenance, security, and performance of core banking systems and automation initiatives.

This role serves as the technology leader and enterprise subject matter expert for Fiserv DNA and the broader Fiserv suite of applications, providing strategic direction, operational oversight, vendor management, release coordination, roadmap planning, and support for enterprise-wide core banking initiatives.

Essential Functions

Carries out leadership responsibilities in accordance with organizational policies, values, and applicable laws; ensures effective hiring, development, performance management, and employee relations practices, either directly or through others, as appropriate to the role.
Directly supervises Core Banking System Analysts, Database Administrators (DBAs), Core Automation team members, and Robotic Process Automation (RPA) resources. Responsible for hiring, coaching, performance management, resource planning, cross-training, succession planning, and ensuring appropriate support coverage for mission-critical core banking and automation platforms.
Serves as the primary technology owner and subject matter expert for Fiserv DNA and the broader Fiserv suite of applications, including configuration, integrations, release management, issue resolution, enhancements, upgrades, operational support, and strategic roadmap planning.
Acts as the primary contact for core banking-related enhancement requests, partnering with Infrastructure, Analytics, Information Security, Application Support, and business teams to implement approved changes through the Change Advisory Board (CAB) process.
Ensures high levels of availability, reliability, and performance of core banking and related systems by partnering with Infrastructure, Engineering, and Application Support teams.
Provides leadership and oversight for database administration, including Oracle and SQL database performance, availability, backup and recovery, disaster recovery readiness, capacity planning, security controls, and database support for core banking and related enterprise applications.
Leads the Core Automation, DBA, and RPA teams responsible for identifying, developing, supporting, monitoring, and optimizing automation solutions.
Establishes and manages automation governance, including intake, prioritization, business case validation, controls, documentation, monitoring, support models, KPI tracking, ROI measurement, and retirement processes for automation initiatives.
Serves as the primary technology relationship owner and escalation point for core banking technology vendors. Manages vendor performance, issue escalation, SLA adherence, release coordination, product roadmap alignment, contract support, and partnership effectiveness.