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Job Title: Senior IT Manager

Role: Freelancer

Duration: 3 months

Location: Mumbai, India

About the role:

We are seeking a proactive Senior IT Manager (APAC) to own Google Workspace and Ustudio operations alongside regional IT, technical support and procurement. You will ensure SLA-driven support, high customer satisfaction and continuous service improvement while working closely with the Regional IT Lead to align the region with global best practices. If you’re hands-on with Google admin, experienced in procurement and thrive in a fast-paced regional role, we want to hear from you

What you will be doing:

Own regional IT service delivery for Google Workspace, Ustudio and core IT services.
Administer and secure Google Workspace (users, groups, policies, Drive/Docs, Admin Console) and be primary owner for Ustudio operations/configuration, availability and user support
Ensure support requests are triaged and resolved within SLA targets; manage escalations and major incidents.
Maintain and improve service desk processes, including ticket lifecycle, prioritization and knowledge base.
Proactively identify recurring issues and lead permanent remediation.
Manage regional IT procurement (hardware, software, subscriptions and services) and asset lifecycle.
Ensure the smooth running of all IT procurement in the region – kits are dispatched and collected on time.
Ensure change control, testing and documented deployments to avoid service disruption.
Scope and deliver regional IT projects and platform rollouts (cloud & collaboration tools) working with the Regional IT.
Manage third-party service providers for support and platform services (SLAs,contract renewals).
Understand and administer Active Directory.
Where needed, provide server & NAS support.
Oversee the following tasks performed by the team on a day-to-day basis:
Managing Office 365, Google Workspace Admin and other cloud based systems
Setting up and configuring new laptops and desktops.
Installing authorised software to laptops and desktops.
Strong knowledge and experience with VPN (Cisco Meraki) technologies.
Ensuring security and upgrades are applied to desktops and laptops and kept up to date.
Fault finding for laptops and desktops when required.
Reporting faults and maintaining logs on servers, desktops and laptops.
Ensuring all logs for equipment and users are maintained.
Creating purchase requisitions for IT hardware / software.
Ensuring licensing for all software purchased is recorded and maintained.

What you need to be great in this role:

6-10+ years IT experience with at least 3 years in technical support/operations (adjustable by organization).
5 to 8 years of relevant experience in IT Systems Administration in mid-to-large enterprises (hardware, software and maintenance).
Work onsite role 5 days a week.
Google Workspace administration experience.
Strong experience with a MacOS environment.
Meraki Firewall and Switch experience is needed.
Certification in Cloud Computing Technologies and other Microsoft Certifications preferred.
Experience in troubleshooting Mac & PC systems.
Preference for candidates with experience in working with different countries in a region.
Excellent communicator; able to translate technical issues to non-technical user.
Must be organized with excellent co-ordination skills.
Must be proficient in English – both speaking and writing.
Passion for and inquisitive about AI and new technologies.