Enterprise Solutions Engineer, EMEA

About us

NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries

The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.

NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.

NinjaOne is seeking a talented and motivated Enterprise Solutions Engineer to join our growing Enterprise organisation. As a NinjaOne Enterprise Solutions Engineer, you will be responsible for the strategic technical relationship and functional aspects of the NinjaOne platform to prospects, users, and partners across a determined region. You will also work closely with the sales team to align on specific strategies before autonomously providing technical advice on the products and services on the presales side. Your role on the NinjaOne team will be influential in ensuring prospects and customers understand the NinjaOne platform and are equipped to best utilise our products. This role is remotely based with an expectation to travel to customers and NinjaOne offices as needed, see you contribute and advocate across the company. Your key stakeholders, that success is based on, include Enablement, Sales Leadership, Solutions Engineers, Product Management, and Development. Reports to Area VP, Enterprise Solutions Engineering, EMEA.

Location - remote, anywhere in UK or Germany

What You’ll be Doing

Provide technical expertise and onboarding/implementation support to enterprise clients, explaining the functional and technical aspects of NinjaOne's products and services to partner teams as they relate to key customer infrastructure

Conduct product demonstrations and proof-of-concept implementations for prospects and stakeholders

Assist in resolving technical issues and answering complex product-related questions

Liaise between Enterprise AEs and Solutions team for additional technical assistance

Collaborate with enterprise partners and enablement teams to develop and execute sales strategies

Fully engage in pre-planning steps (POC) and proactively interacting with customers to complete and prepare

Partner with Enablement teams to create and deliver technical training sessions to enhance partner knowledge and capabilities

Support the development of sales collateral and technical documentation for partner use

Build and maintain strong relationships with Enterprise partners, serving as a trusted technical advisor

Work closely with the Enterprise Account Managers to maintain customer "Pulse" and pursue new sales opportunities

Act as advocate and liaison for Support needs taking initiative to educate processes and keep customer informed

Participate in partner events, trade shows, and conferences to promote NinjaOne's solutions

Stay current with industry trends, competitive landscapes, and emerging technologies

Provide feedback to product management teams on partner and customer needs

Share knowledge of issues and corresponding resolutions or workarounds with partner teams (including, but not limited to, the creation of new knowledge base articles/solutions and procedures)

Other duties as needed

About You

5+ years' experience as a Sales/Solutions Engineer in a large Enterprise focused role

Strong technical background with proficiency in Windows, Linux, and Mac systems, including IT infrastructure (DNS, DHCP, Firewall, Routing, etc.)

Knowledge of networking and security concepts

Fluent in English, and German or French

You exercise sound judgment and prioritise based on customer impact

As a lifelong learner you are adaptable to new technologies and embrace change

Polished verbal and written communication skills that deliver messages with a customer first mindset by explaining complex technical concepts to both technical and non-technical audiences

You skilfully build and maintain relationships, both in-person and virtually