Location: Rochester, NY (hybrid)

ERGO NEXT’s mission is to help entrepreneurs thrive. We’re doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience.

Simply put, wherever you find small businesses, you’ll find ERGO NEXT.

Since 2016, we’ve helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We’re backed by industry leaders in insurance and tech, and we still have room to grow—that’s where you come in.

We are looking for a bright, motivated and driven individual to join our team and help us accomplish our mission of combining insurance know-how, innovative technology and world-class customer service. As a Support Specialist you will ensure our customers receive a timely and quality customer experience while focusing on reviewing and accurately troubleshooting our customers needs and assisting in the management of their insurance policies. This is a fast paced role on a highly collaborative team where individuals have the chance to contribute meaningfully to a rapidly growing business in an exciting industry.

What You’ll Do

Responsibilities include issuing insurance certificates, processing policy changes, assisting in process improvement and supporting our “pay as you go” insurance program
Assist customers/prospects/partner agents with questions and concerns, helping them find the right coverage for their business insurance needs
Provide outstanding customer service and support
Provide customers with insurance quotes for various insurance policies
Work with our partners to solve customer concerns in a timely manner
Drive and/or participate in ad hoc projects that help solve pressing business concerns such as:
Help translate our internal customer account portals and Terms and Conditions
Shadow new agents during new agent training
Meet with Product teams to help understand customer needs

What We Need:

1-2 years working in customer service
Detail orientation in everything you do: there is a lot of customer and policy information flying by you—having a keen eye here is essential
Excellent verbal and written communication skills to assist with customer needs, problem solve, answer questions, and leave a positive impression
Property & Casualty Insurance License (preferred)

Unstoppable Qualities

Personal standard for excellence: Strong process orientation and interest in finding better ways to do things
Fearlessness and adaptability in a fast-moving, ever changing environment and ability to work on multiple tasks at once
Experience and comfort using a variety of software tools from Excel and G Suite, to policy management and accounting systems
Bilingual (Spanish)

Note on Fraudulent Recruiting

We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of ERGO NEXT Insurance. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers.

Please note, we do not ask for sensitive information via chat, text, or social media, and any email communications will come from the domain @next-insurance.com or @nextinsurance.com. Additionally, Next Insurance will never ask for payment, fees, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via the careers page on our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.

If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Next Insurance, please do not provide any personal or financial information. You can find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission's website (https://consumer.ftc.gov/articles/job-scams), or you can contact your local law enforcement agency.