QA Manager

Nex is on a mission to help families rediscover the joy of movement. Created by parents for parents, Nex combines technology and play to deliver fun, social, and interactive experiences powered by natural body motion, encouraging kids and adults to move more, play more, and have fun together. Nex Playground, the company’s award-winning active play system, is purpose-built to get families moving year-round, with safety and privacy as core considerations in its intentional design. It is certified kidSAFE+ COPPA compliant and built to support healthy, active play for all ages and abilities.

Nex Playground features a growing library of 50+ experiences, including motion and dance games, fitness and educational experiences, and Nex Originals. Content includes collaborations with partners like Hasbro, Sesame Workshop, and NBCUniversal. Nex has been recognized by Fast Company’s Most Innovative Companies, TIME’s Best Inventions, and Parents’ Best Entertainment System for Families, and has earned Red Dot, IDEA, and Core77 international design awards. We encourage you to explore Have Fun and Is Motion Gaming Back?, as they offer a deeper look into our culture, values, and explain how our approach to motion gaming differs from previous generations.

Nex employees may be expected to collaborate with colleagues across different time zones. Depending on the role and location, occasional travel may also be required for company events, external meetings, and other business-related activities.

Important Notice: ⚠️ To protect yourself from recruitment scams, please note that Nex communicates through official company emails ending in @nex.inc. If you receive a suspicious email or message, please do not respond and report it immediately to us.

Location: Remote US

Annual salary: $150,000 - $185,000 USD (Final base salary within this range will be determined based on job-related factors, including the candidate’s experience, skills, qualifications, and geographic location)

Type: Full Time

Reports to: Director of QA

The role

We’re looking for a QA Manager to own end-to-end quality across hardware, firmware, PlayOS, and game experiences for Nex Playground. This is a role for someone who enjoys hands-on testing and debugging while also shaping test strategy, release criteria, and the overall quality bar.

Your mission is to ensure every hardware revision works seamlessly with PlayOS and our games—delivering a stable, responsive, compatible, and delightful experience in real-world conditions. You’ll partner closely with the engineering team and game cells to identify risk, prevent regressions, and support confident release decisions.

Key responsibilities

Hardware compatibility & system validation

• Own validation for hardware bring-up and ongoing compatibility across hardware revisions, PlayOS versions, and game builds.
• Develop and maintain risk-based test plans across EVT, DVT, and PVT—or equivalent development stages—including:
• boot, update, rollback, and recovery flows
• input, tracking, peripherals, and connectivity
• long-session stability, power cycles, and intermittent failures
• storage integrity and save-data behavior
• Maintain a clear compatibility matrix covering hardware revisions, PlayOS versions, firmware versions, and game builds.
• Partner with engineering teams to isolate hardware–software issues and verify fixes.

Firmware quality & release gating

• Own the test strategy for firmware and PlayOS updates, including upgrade and downgrade paths, interrupted updates, failure scenarios, sleep/wake behavior, backgrounding, resume, and recovery.
• Define manual validation and integrate automated checks into OTA release workflows where appropriate, covering installation, staged rollout, rollback, interruption handling, and recovery.
• Establish quality gates, entry and exit criteria, and evidence-based go/no-go recommendations for hardware and firmware releases.
• Assess release risk, track critical issues, and ensure regressions are understood before rollout.

Performance, reliability & real-world readiness