Netradyne harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions. With growth exceeding 4x year over year, our solution is quickly being recognized as a significant disruptive technology. Our team is growing, and we need forward-thinking, uncompromising, competitive team members to continue to facilitate our growth.

Enterprise Customer Success Manager

About the Job

Netradyne harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions. With continued growth and increasing adoption among enterprise customers, our solution is rapidly being recognized as a significant disruptive technology. Our team is growing, and we need forward-thinking, uncompromising, competitive team members to continue to facilitate our growth.

About Netradyne

Netradyne harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions, helping organizations improve driver safety, operational performance, and fleet visibility through AI-powered technology.

As our enterprise business continues to scale, we are evolving Customer Success into a more strategic, proactive, and commercially focused organization.

Enterprise Customer Success Manager

Overview

The Enterprise Customer Success Manager is a strategic customer-facing leader responsible for managing a focused portfolio of Netradyne’s largest and most important enterprise customers.

This role combines customer strategy, operational execution, data-driven consulting, and commercial ownership to ensure customers maximize the value of Netradyne’s AI-powered fleet safety platform.

The Enterprise Customer Success Manager will own approximately 4–6 high-value enterprise customers representing $4M–$6M+ in ARR and lead the customer journey across implementation, adoption, value realization, retention, renewal, and expansion.

This individual will serve as a trusted advisor to executive stakeholders, helping customers define measurable business objectives, establish Customer Success Plans, accelerate deployment and adoption, and demonstrate tangible impact across safety, operations, and overall fleet performance.

The Enterprise Customer Success Manager will also serve as the primary cross-functional leader for assigned accounts, partnering closely with Sales, Implementation, Product, Support, Field Engineering, and other internal teams to ensure customers view Netradyne as a strategic business partner rather than simply a technology provider.

The ideal candidate brings significant enterprise customer-facing experience, strong executive presence, commercial instincts, analytical capabilities, and a demonstrated record of driving adoption, retention, expansion, and measurable customer outcomes.

Essential Functions

Executive Customer Leadership

Build trusted advisor relationships across multiple levels of each customer organization, from day-to-day champions to executive decision-makers.
Develop relationships with executive stakeholders across Operations, Safety, IT, Finance, and other functional leadership teams.
Understand each customer’s business objectives, operational challenges, safety priorities, and ROI expectations.
Lead strategic customer conversations focused on measurable business outcomes and long-term value.
Facilitate Executive Business Reviews focused on ROI, adoption, safety performance, operational improvements, and strategic priorities.
Build multi-threaded relationships that strengthen customer retention and create long-term strategic partnerships.

Strategic Enterprise Onboarding & Adoption

Own Customer Success strategy throughout enterprise implementation, deployment, onboarding, and adoption.
Partner closely with Project Management, Implementation, and customer stakeholders to drive successful enterprise deployments.
Maintain executive and stakeholder alignment throughout implementation.