Netradyne harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions. With growth exceeding 4x year over year, our solution is quickly being recognized as a significant disruptive technology. Our team is growing, and we need forward-thinking, uncompromising, competitive team members to continue to facilitate our growth.

About the job

About Netradyne

Senior Manager, Enterprise Customer Success

Overview

The Senior Manager, Enterprise Customer Success is a senior customer-facing leader responsible for leading and developing a team of Customer Success Managers supporting Netradyne’s largest and most strategic enterprise customers.

This role combines executive leadership, customer strategy, operational excellence, and data-driven consulting to ensure customers maximize the value of Netradyne’s AI-powered fleet safety platform. The Senior Manager serves as a trusted advisor to executive stakeholders, guiding large-scale deployments, enterprise adoption strategies, change management initiatives, and measurable business outcomes.

In addition to leading a high-performing Customer Success organization, this individual will own the customer adoption strategy for enterprise customers deploying 1,000+ vehicles. This leader will develop scalable implementation frameworks, establish executive governance models, and ensure customers achieve rapid time-to-value while driving long-term retention, expansion, and advocacy.

The ideal candidate brings significant customer-facing leadership experience, success delivering core financial metrics, executive presence, strong business acumen, and a proven track record partnering with enterprise customers to drive transformational outcomes through technology adoption, analytics, and operational excellence.

Essential Functions

Executive Customer Leadership

Lead, coach, mentor, and develop a growing team of 8–10 Enterprise Customer Success Managers, with plans to scale the organization in line with enterprise growth.
Build a culture of customer advocacy, accountability, operational excellence, and continuous improvement.
Serve as executive sponsor and advocate for Netradyne’s largest and most strategic customer relationships.
Develop trusted advisor relationships with executive stakeholders, including COOs, CIOs, Vice Presidents of Operations, Vice Presidents of Safety, Fleet Directors, and executive leadership teams.
Facilitate Executive Business Reviews focused on measurable customer outcomes, ROI realization, fleet performance, safety improvements, and strategic roadmap alignment.
Drive executive-level engagement strategies that strengthen customer relationships and increase retention and expansion opportunities.

Strategic Enterprise Onboarding & Adoption

Own Customer Success strategy for enterprise deployments exceeding 1,000 vehicles.
Lead cross-functional onboarding programs involving Sales, Product, Engineering, Support, Professional Services, Implementation, and Operations teams.
Develop scalable onboarding methodologies that improve early ROI and accelerate time-to-value.
Establish governance frameworks and executive alignment throughout implementation, deployment, and adoption phases.