Curious Minds. Bold Ideas. Extraordinary Impact.

We're transforming financial services through bold innovation and relentless execution. You bring the ideas and drive. We'll build what's next — together.

Job Summary

Keeping nCino’s AWS environment automated, secure, and available for the engineering teams and customers who depend on it. The Senior Cloud Operations Engineer handles implementation, administration, and monitoring for the systems that let teams release software quickly. Day to day, that means building automation for deploying, testing, and upgrading software across the infrastructure. Moderate to complex troubleshooting across cloud environments happens with limited supervision, alongside evaluating new tools and designing disaster recovery and backup procedures. Security controls, system audits, and documentation written with internal stakeholders keep the work repeatable and compliant.

Someone with several years of hands on AWS experience and comfort scripting in Python or Bash will feel at home here. Sound instincts for securing cloud systems matter just as much, and so does the ability to juggle several projects at once.

Responsibilities

Implement configuration and automation tools to simplify process of deploying, testing, packaging, and upgrading software across our infrastructure

Troubleshoot moderate to complex issues in cloud environments, and work with limited supervision

Evaluate new applications and tools to meet business requirements

Ensure optimal performance and functionality for systems and technologies

Verifies application results by conducting system audits of technologies implemented

Assist in design, testing and implementing disaster recovery and back-up procedures and information security and control structures

Implement monitoring tools and processes to ensure the highest levels of system availability

Assist to ensure company information security and compliance requirements are met

Perform system administrative tasks, design and implement technical solutions

Create reports and dashboards

Work with internal stakeholders to develop architecture, configuration, and troubleshooting documentation

Bring You’re A-Game – Be a strong independent worker, coachable to feedback, help out and collaborate with the team, be flexible and adaptable to changing product needs based on customer and market shifts.

Qualifications

Required:

Bachelor’s degree in Computer Science, Management Information Systems or related field with a minimum 4 years’ experience in IT or Business Systems or combination of education, experience, & superior performance

A minimum of 2 years of experience supporting customer facing production systems in either a datacenter or cloud environment,

A minimum of 3 years demonstrable experience with AWS technologies with 2 or more of the following: EC2, RDS, Lambda, CloudFormation, Route 53, API Gateway, Control Tower, CodePipeline, CodeDeploy, Sagemaker, IAM Policies, ECR, S3, DynamoDB, Config, Systems Manager, Service Catalog, AWS Backup, Secrets Manager, GuardDuty, Macie, Certificate Manager, KMS, WAF, Security Hub, SNS, SQS, and Step Functions.

Python or other scripting programming experience such as Bash.

Application, configuration, and implementation understanding of IT systems

Understanding of information security and how to apply knowledge to cloud systems and applications

Ability to communicate effectively with team members and business stakeholders

Ability to multi-task and manage simultaneous projects, and function in a highly productive environment

Passionate, pro-active, optimistic, and has internal inspiration to get things done

Desired:

Experience utilizing multiple AWS technologies to design and build well architected solutions.

One or more AWS certifications

Advanced experience with designing and implemented security controls such as monitoring, encryption, alerting, OS hardening, least privilege access, IAM policies, firewall/security group configurations, using 3rd party security testing tools.

Familiarity with distributed version control (GitHub) and continuous integration.