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nCino is hiring a Senior Functional Consultant to lead delivery of its commercial banking solutions at community and regional financial institutions. This role calls for real commercial lending experience, since the consultant advises clients on lending best practices using nCino and stays current on banking regulations. Day to day, the consultant leads projects, turns business requirements into functional designs, partners with technical teams, and runs product demos for client teams. The consultant also keeps stakeholders, from executives to end users, aligned through status updates and risk assessments.

The ideal candidate has spent meaningful time in commercial lending and understands how loans move through origination, how credit decisions get made, and what regulators expect. This person is comfortable running projects independently and can explain complex topics to any audience. The candidate is a natural problem solver who takes on challenges head-on, finds answers independently, and enjoys learning new things and digging into functional problems with technology. Experience with Salesforce or agile delivery is a plus.

Responsibilities:

Serve as the primary liaison between clients and the technical team, translating business requirements into solution designs and detailed functional specifications to drive measurable business value within the scope of the project. Escalate program-related issues and concerns promptly and professionally to maintain project momentum and ensure customer satisfaction.

Utilize knowledge of the banking industry and nCino best practices to offer strategic consulting to customers. Provide insight on industry trends and regulatory requirements to help clients stay ahead of the curve.

Identify innovative and efficient solutions to complex problems, enhancing the value and impact of nCino implementations. Conduct benchmarking and analysis to recommend best practices and improvements.

Demonstrate expertise in the nCino product, including its technical functionality and high-level data model. Guide customers in leveraging the product's capabilities to meet their specific needs and objectives, ensuring optimal utilization and satisfaction. Conduct in-depth product demonstrations and training sessions to showcase nCino's features. Provide ongoing support and troubleshooting to address any issues that arise and advocating internally for product gap resolutions on behalf of customers.

Drive the vision and adoption of nCino across financial institutions (FIs) by fostering relationships with key stakeholders at all levels, from executives to individual contributors. Champion the benefits and features of nCino to encourage widespread adoption.

Provide comprehensive project status updates and risk assessments to peers and senior management. Prepare detailed reports and presentations that highlight project progress, potential risks, and mitigation strategies.

Deliver clear, actionable insights that facilitate informed decision-making. Ensure transparent and consistent communication across all project stakeholders, fostering a collaborative environment.

Utilize project management tools and methodologies to track progress and manage resources effectively. Deploy change management principles to support customers’ adoption and seamless transition to nCino products. Ensure all project activities are aligned with strategic objectives, maximizing customer engagement and deliverables are met on time and within budget.

Apply a thorough understanding of agile principles and nCino project methodology to ensure adherence to best practices. Lead the implementation of efficient and effective processes that drive successful project delivery and continuous improvement.

Serve as the primary contact and advisor for SI partners delivering nCino solutions, providing guidance and ensuring alignment with project goals. Address customization requests by conducting and presenting tradeoff analyses to customers, supporting informed decision-making. Ensure that SI partners deliver high-quality solutions that meet nCino standards.