Senior Director of Managed Services, Network and Security (Remote)

Who You Are

You are a Senior Network and Security architect who will build and operate the Networking & Security managed service in collaboration with the Networking & Security Practice Manager, Principal Architect, and Managed Services team, owning the operational build-and-run of a service designed to grow and scale.

About The Role

We are seeking a Senior Director of Networking & Security to lead and scale high-performing teams responsible for enterprise networking and cybersecurity services across managed services and MSSP environments.

This is a people-first leadership role with primary accountability for building, managing, mentoring, and transforming teams of network and security engineers across global delivery environments.

The ideal candidate is a transformational leader with a proven history of:

• Building and scaling high-performance teams
• Leading MSSP growth and maturity
• Delivering results in complex, global enterprise environments
• Driving operational excellence and continuous improvement

This leader will serve as a strategic executive advisor to customers and internal stakeholders, responsible for defining infrastructure roadmaps, evolving managed services capabilities, and ensuring scalable, resilient, and cost-optimized environments. The ideal candidate brings a blend of deep technical expertise, strong business acumen, and proven experience leading high-performing engineering and architecture teams within a managed services or enterprise environment.

This position plays a critical role in expanding managed services offerings, improving service delivery maturity, and aligning infrastructure services with modern hybrid cloud and consumption-based models. Candidate should be able to serve as a trusted advisor, with the ability to simplify complex issues and speak to C-Suite executives. Excellent customer service skills are a must. The successful candidate will lead managers and drive initiatives around processes, training, delivery quality, and customer service to support a growing managed services business.

Must be based in the United States. Travel up to 30% may be required.

Key Responsibilities

People Leadership & Team Development (Primary Focus)

• Build, lead, and scale high-performance teams of network and security engineers, architects, and technical leaders
• Develop structured training, certification, and career progression programs
• Lead global hiring, onboarding, and workforce planning strategies
• Drive organizational transformation and turnarounds for underperforming teams
• Establish strong coaching, mentorship, and leadership development frameworks

Global Delivery & MSSP Operations

• Lead globally distributed teams supporting 24x7 managed services and MSSP operations (NOC/SOC alignment)
• Scale delivery across multi-client, multi-region environments
• Own SLAs, KPIs, and customer satisfaction metrics
• Drive automation, standardization, and service delivery maturity

Networking & Security Domain Leadership

Networking Foundations (Core Infrastructure Ownership)

• Oversee enterprise network infrastructure including:
• Physical components (routers, switches, cabling)
• Virtual networking layers across data center and cloud environments
• Ensure deep expertise across network protocols, including:
• TCP/IP, UDP, HTTP/HTTPS, DNS, SMTP/IMAP
• Govern architecture and standards for:
• IP addressing (IPv4/IPv6) and subnetting strategies
• MAC addressing and Layer 2/Layer 3 segmentation
• Ports and service communication models
• Define and standardize network topologies, including:
• Star, mesh, hybrid, and distributed architectures
• Drive performance across:
• Network availability, throughput, latency, and fault tolerance
• High availability (HA) and redundancy architectures
• Lead modernization of cloud networking, including:
• Virtual networks, VPCs, hybrid connectivity, and secure segmentation

Security Capability Pillars

Secure Access & Edge

• Lead SASE / SSE / ZTNA strategy and service delivery
• Enable secure, identity-driven access across distributed environments

Identity-First Security

• Oversee IAM (Okta, Azure AD) and Privileged Access Management (PAM)