Product Owner, Contact Center Pod

Who We Are

At Momentum Financial Services Group, we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we’re the team behind Money Mart—Canada’s largest non-bank branch network—and a leader in financial solutions for underserved communities.

From short-term loans to money transfers and prepaid cards, we power the products, technology, and operations that connect over a million customers a year to the money they need, when they need it.

At MFSG, we come together across teams and departments to create something bigger than ourselves: solutions that remove barriers and give people access to money they might not get anywhere else. Whether you're solving problems, building systems, or shaping strategy, your work fuels real support for real people.

We’ve Got You Covered

Compensation Philosophy: Our strategy is simple—we aim to match the market. We regularly review industry standards to ensure our total rewards package is competitive and fair. This commitment helps us attract and retain talented individuals who share our purpose.

Discretionary Annual Bonus: Enjoy the opportunity for a discretionary bonus based on individual performance and company success.

Comprehensive Benefits: Our benefits include health and dental plans with 100% of the premiums covered. We also offer an Employee Assistance Program to support your mental well-being and provide resources for personal challenges.

Retirement Plans: Plan for your future with our robust retirement savings options, ensuring you’re set for the long haul.

Hybrid Work Environment: Experience the best of both worlds with our hybrid work model, allowing you to balance remote work with in-office. When you're at our corporate head office, enjoy a relaxed and collaborative environment featuring breakout rooms for brainstorming and unwinding, plus a variety of snacks to keep you energized throughout the day.

Perks and Rewards: Enjoy reimbursement for tuition assistance and professional development, discounts through Perkopolis and participate in our rewards and recognition programs to celebrate your contributions.

Please note: The salary range for this position is between C$ 110, 000 to C$ 120,000

The Job - Product Owner, Contact Center Pod

The Product Owner, Contact Center Pod is responsible for defining, prioritizing, and delivering capabilities that enhance customer and advisor experiences across Momentum's contact center ecosystem. Working within a journey-based operating model, the Product Owner translates customer, business, operational, regulatory, and technology requirements into a prioritized backlog that drives measurable business outcomes. This role requires strong product management expertise combined with practical knowledge of contact center operations, CCaaS platforms, CRM integrations, AI-enabled servicing, and omnichannel customer engagement.

What You’ll Do

• Product Strategy & Vision - Own and communicate the Contact Center Pod vision, roadmap, priorities, and measurable outcomes. Align initiatives to customer journeys, business goals, and enterprise strategy.
• Backlog Management & Prioritization - Create, maintain, and prioritize the product backlog based on customer value, business impact, risk, operational benefit, and delivery capacity. Define epics, features, user stories, and acceptance criteria
• Agile Delivery Leadership - Serve as the primary decision-maker for backlog prioritization. Participate in sprint planning, backlog refinement, reviews, and retrospectives. Validate delivered functionality and ensure business requirements are met.
• Stakeholder Engagement - Collaborate with Contact Center Operations, Technology, Compliance, Risk, Architecture, and Business stakeholders to align priorities and delivery outcomes.
• Contact Center Technology & Transformation - Drive evolution of omnichannel servicing capabilities, AI, automation, digital channels, CRM integrations, workforce enablement, and customer

What You’ll Bring to the Table