Join the Leader in Trading Card Manufacturing

At Millennium Print Group (MPG), a proud subsidiary of The Pokémon Company International, we’re on a mission to be the world’s leading manufacturer of trading card games and collectibles. Based in North Carolina’s vibrant Research Triangle Park and Piedmont Triad regions, we’re at the heart of innovation in this fast-growing industry.

Since our founding in 2014, our dedicated team has built a world-class operation known for exceptional quality, customer focus, and market agility. Specializing in trading and collectible cards, we offer a unique range of services that set us apart.

Our commitment to excellence has fueled rapid growth — we’ve nearly tripled in size since 2019 — and we’re just getting started.

Come be part of a forward-thinking, high-performing team that’s shaping the future of collectible printing. At MPG, your work makes an impact.

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Join Millennium Print Group as a Fulfillment Operations Manager!

We're looking for an Fulfillment Operations Manager to join our team! If you're passionate about warehouse operations, logistics, supply chain excellence, team leadership, and continuous improvement, this is your opportunity to lead critical fulfillment operations for one of the world's leading trading card manufacturers.

Location: Cary, NC

Schedule: Full-Time | Onsite Mon – Fri ~7:00pm - 5:00am.

FLSA Status: Salaried Exempt

Pay & Benefits: Competitive salary + comprehensive benefits package

🔹 Summary

The Fulfillment Operations Manager is responsible for leading daily warehouse and fulfillment operations, including receiving, storage, inventory control, order fulfillment, packing, shipping, and distribution activities.

This role oversees people, processes, and resources to ensure products are delivered accurately, efficiently, safely, and on time while driving operational excellence and customer satisfaction.

🔹 What You'll Do

Lead all warehouse and fulfillment operations, including receiving, storage, inventory management, picking, packing, and shipping activities.
Ensure fulfillment operations meet customer commitments, service expectations, and business objectives.
Monitor inventory accuracy and implement practices that reduce loss and improve inventory control.
Develop and execute operational strategies that improve efficiency, productivity, throughput, and customer service.
Analyze performance data and key performance indicators to drive operational improvements.
Lead warehouse layout optimization, workflow improvements, and space utilization initiatives.
Manage labor planning, staffing, scheduling, and resource allocation.
Partner with Supply Chain, Logistics, Procurement, Production, and Customer Service teams.
Oversee department budgets, monitor costs, and identify opportunities for operational savings.
Lead continuous improvement initiatives using Lean, Six Sigma, 5S, Kaizen, and other methodologies.
Recruit, mentor, coach, and develop warehouse and fulfillment personnel.
Promote an engaged, accountable, and performance-driven culture.
Ensure compliance with OSHA, ISO, company policies, and operational standards.
Maintain a safe and organized work environment focused on Safety, Quality, and Customer Satisfaction.

🔹 What You'll Bring

Education & Experience

Bachelor's degree in supply chain, Business, Operations Management, Logistics, or a related field preferred.
Equivalent combinations of education and experience may be considered.
5+ years of management or supervisory experience.
3+ years of experience in warehouse operations, logistics, fulfillment, distribution, or supply chain environments.
Experience leading high-volume fulfillment operations preferred.
Experience with Lean Manufacturing, Six Sigma, 5S, Kaizen, ISO, OSHA, or continuous improvement programs preferred.

Skills & Abilities

Strong knowledge of warehouse management, inventory control, fulfillment processes, and operational best practices.