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Position Summary

The Human Resources Director leads HR strategy, operations, and service delivery for the West region (~1,000 employees in California, Nevada, Arizona, Colorado, and other assigned markets) and the Retail division (~1,000 employees across the country). This hands-on leader serves as a trusted advisor to West and Retail division operations leadership and connects field needs with Talent Acquisition and corporate HR Resources.

The role is accountable for consistent, compliant, and scalable people practices across a distributed high-volume contract security environment. Success requires strong operational judgment, disciplined follow-through, comfort with ambiguity, and the ability to improve processes while maintaining responsive day-to-day HR support.

Key Responsibilities

Division and Regional HR Leadership

Serve as the primary HR leader for the West region and Retail division, ensuring consistent execution of enterprise HR strategies, policies, and service standards.
Consult with West and Retail division operations leadership on workforce priorities, organizational changes, client startups and transitions, staffing risks, retention, engagement, performance, and employee relations.
Participate in recurring division and regional leadership forums to understand business conditions, anticipate people needs, and provide practical recommendations before issues escalate.
Translate operational needs into actional people plans and coordinate the right support across HR, Talent Acquisition, Payroll, Benefits, Legal, Compliance, and other corporate partners.
Serve as an escalation point for HR service delivery and cross-functional workforce issues, establishing clear owners, next steps, and follow-through.

Talent Acquisition and Workforce Planning Partnership

Work alongside Talent Acquisition and Operations to anticipate openings, turnover, client transitions, seasonal demand, startups, and other high-volume or time-sensitive hiring needs.
Reinforce clear decision rights and handoffs: Operations defines the hiring need, job requirements, and schedules; Talent Acquisition manages recruiting and candidate communication through offer acceptance; HR owns post-acceptance onboarding, pre-employment readiness, and orientation coordination.
Partner with Talent Acquisition to resolve role or candidate questions, remove operational barriers, support priority hiring plans, and ensure West and Retail leaders receive consistent information and direction.
Monitor onboarding readiness, candidate fallout, and time-to-start trends; identify root causes and coordinate corrective action with Talent Acquisition and Operations.

HR Operations and Employee Lifecycle

Oversee field-level HR administration from offer acceptance through onboarding and orientation, as well as leaves of absence, benefits support, employee changes, terminations, and offboarding.
Ensure pre-employment and onboarding requirements are completed accurately and on time, with clear visibility to Operations and Talent Acquisition regarding candidate readiness and exceptions.
Establish consistent service expectations, ownership, and escalation paths for HR coordinators, onboarders, and other assigned team members supporting West and Retail.