About Lucid

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility.

The Lucid Service Technicians are the foundation of every Lucid service location, working alongside the best and advanced service teams in the EV industry. We are seeking technicians that approach their work with vigor and curiosity and focus on providing Lucid customers with an exceptional experience.

A career at Lucid means support to excel and reach your career goals. This involves access to training, including Lucid-developed curriculum, both online and instructor led. You can expect career check-in conversations with management and a supportive environment that encourages advancement. What you will also experience is a people-centered philosophy, where you would have eligibility for shares in the company and a clean, safe, state-of-the-art work environment.

The Assistant Service Manager will be responsible for assisting the service manager in the day-to-day operations of the Lucid Service Center, effectively managing team of advisors, technicians, service assistants and parts staff. The ideal candidate will demonstrate leadership within the service center, setting an example for their team while encouraging continuous improvement. The ASM will be responsible for ensuring the work orders are detailed, complete and properly filled out. In addition, they will continuously be following the flow of work to determine everything is being done to provide the best customer experience possible.

Responsibilities:

Manages and develops Service Team members and the day-to-day service business, including customer service interactions, reporting and repairs
Performance Management: continually evaluate the performance of each employee and provide feedback on a consistent basis to drive results
Select, train, and develop employees, ensuring all positions are filled in a timely manner
Support, implement and provide follow-up for all training
Ensure the team is providing the highest level of Lucid customer experience while developing top of the line, everlasting professional relationships with our clients/vendors
Manage timecards and schedules for service center team members
Address any client concerns or complaints quickly and professionally
Possess a working knowledge of all industry standards, regulations, restrictions, and ensures department compliance
Delegate and direct all service tasks as directed by service manager, ensuring client vehicles are repaired and returned on time
Monitor employee work and provide guidance, ongoing training, and development as needed
Perform quality control checks on vehicles once repairs have been completed
Acquire a thorough understanding of Lucid Motors mission and the importance of your contribution through your role as a Service Manager
Assist with or perform administrative tasks
Resolve all people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams effectively
Other duties as assigned

Qualifications:

Minimum 5 years varied automotive service experience including measuring and holding team accountable for various KPI’s i.e. Customer Satisfaction Index (CSI), Repair Completion Time, Days Down, PDI Completion/Turnaround time