About Us:

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This position is located in Pune. You'll be working in a major tech center of Pune, India. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do

LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!

The Renewals Manager is responsible for in-quarter renewals/SaaS contracts and works directly with the LogicMonitor Customer Success and Sales teams to ensure timely delivery of quotes to the customer and securing PO and signature from customers and channel partners. They will also need to be able to identify growth opportunities within their customer base and work with sales to close these opportunities efficiently. They must be a self-starter, pro-active and have excellent verbal and written communication skills as well as able to understand the software sales cycle and procurement processes.

Here's a closer look at this key role:

Track an accurate renewal/SaaS list by quarter, account, rep and territory.

Prepare and send renewal quotes to customers.

Weekly follow-up on deals, negotiation, closing.

Track all quotes and emails in Salesforce.com.

Ensure Purchase Orders/Contracts are processed before previous contract expires.

Work closely with LogicMonitor Finance and legal teams to ensure timely completion and closure of contracts.

Forecast renewals on a weekly basis with the Customer Success leadership.

Forecast risk/churn on a weekly basis to ensure accurate forecasting for the business.

Build trust and relationships with our customers

Proactively identify customer dependencies, keeping ahead of potential blockers and driving renewals to on-time closure

Dig in with customers to identify an areas of growth potential

Work with sales to support any potential growth deals

Forecast growth opportunities on a weekly basis

Price out and quote growth opportunities

Close and deliver on growth deals

Achieve established retention goals

What You'll Need

Bachelor's Degree required

2+ years of quoting and negotiation experience

1-2 years of software renewals experience preferred

Demonstrated ability to follow and improve processes in dynamic environments

Experience with high volume account management - Process oriented with strong attention to detail, effective organizational, multi-tasking and time management skills

Proficiency in Salesforce or similar CRM tools

Ability to grasp and navigate business practices related to Sales and Customer Success

Quoting experience with strong numeracy skills