About First Due

First Due’s mission is to prevent first responder injury or death by providing fire and EMS agencies with transformative, end-to-end software solutions that empower them to run safer, smarter, and more effective operations.

Job Title: Engineering Manager

Location: Remote - US Only

Country: United States

Department: Engineering

Reports To: Director, Engineering

Position Type: Full-Time

Salary: $185,000 + Bonus

Job Summary

We are seeking an experienced Engineering Manager to lead and develop a team of software engineers while helping shape the technical strategy, delivery execution, and operational excellence of our platform. This role combines strong technical leadership with people management and cross-functional collaboration to ensure teams are delivering scalable, reliable, and customer-focused solutions.

The ideal candidate is an experienced engineering leader who can balance technical direction, team development, and business priorities while fostering a culture of accountability, continuous improvement, and high performance.

Key Responsibilities

Lead, mentor, and develop a team of engineers through coaching, performance management, career development planning, and regular feedback.
Partner closely with Product, Design, QA, and other stakeholders to deliver high-quality software solutions aligned with business objectives and customer needs.
Provide technical leadership and guidance on architecture, system design, scalability, security, and engineering best practices.
Drive planning, estimation, prioritization, and execution across the full product development lifecycle.
Leverage AI Software Development practices to implement department SDLC goals and objectives
Establish and maintain engineering standards, development processes, code review practices, testing strategies, and operational procedures.
Support teams in identifying and resolving technical challenges, helping unblock complex efforts and facilitate sound engineering decisions.
Monitor team health, delivery performance, and velocity while continuously improving engineering effectiveness.
Lead hiring efforts, workforce planning, and onboarding to build and scale high-performing engineering teams.
Collaborate across distributed teams and stakeholders, ensuring effective communication and alignment across functions and time zones.
Serve as an escalation point for critical production issues and help coordinate incident response, root cause analysis, and resolution efforts.
Help establish operational readiness practices, including support models, on-call processes, monitoring, and continuous improvement initiatives.
Contribute to long-term technology strategy and roadmap planning, balancing current business needs with future scalability and innovation.

Qualifications

8+ years of software engineering experience, with at least 3 years in an engineering management, team lead, or technical leadership role.
Proven experience leading engineering teams through the delivery of complex software products and initiatives.
Strong background in software architecture, system design, and modern development practices.
Experience managing engineers through hiring, performance reviews, coaching, career development, and employee engagement.
Ability to partner effectively with Product and business stakeholders to translate requirements into scalable technical solutions and delivery plans.
Experience leading cross-functional teams and influencing decisions across multiple stakeholders.
Strong problem-solving skills with the ability to balance technical quality, business priorities, and delivery timelines.
Experience supporting production environments, incident management processes, and operational excellence practices.
Excellent written and verbal communication skills, with the ability to communicate effectively with both technical and non-technical audiences.
Demonstrated ability to build team culture, drive accountability, and develop high-performing engineering teams

Preferred Experience

Experience leading distributed or remote engineering teams.Experience with cloud-based SaaS platforms and modern software development methodologies.