Together We Build – Partnership, Innovation, Excellence, and Safety

At Kelso Industries, 5,000+ employees across 40+ companies work together to deliver exceptional HVAC, mechanical, plumbing, refrigeration, and electrical solutions nationwide. Join us to grow your career, make an impact, and be part of a team where innovation, excellence, and safety come first.

Recruiter Notice: We respectfully ask external recruiters and staffing agencies not to submit candidates. We only accept direct applications.

OPERATIONS MANAGER

Company: Markade Plumbing

Location: Phoenix, Arizona

POSITION SUMMARY

The Operations Manager will lead the day-to-day operations of Markade Plumbing, with overall responsibility for project execution, field operations, financial performance, workforce planning, safety, quality, and customer satisfaction.

This is a hands-on leadership role for an experienced commercial plumbing professional who can run the operation, develop the team, strengthen processes, and ensure projects are completed safely, profitably, and according to customer commitments.

PRIMARY RESPONSIBILITIES

Operations Leadership

Lead the day-to-day operations of Markade Plumbing.
Direct project management, field operations, manpower planning, purchasing, and operational support.
Establish operational priorities, performance expectations, and accountability across the organization.
Lead and develop Project Managers, superintendents, foremen, and operational support staff.
Maintain visibility into project performance, staffing needs, customer commitments, and operational risks.
Identify and implement process improvements that support consistent execution and profitable growth.
Coordinate with President on business priorities, resources, and organizational initiatives.

Project and Field Execution

Oversee commercial plumbing projects from preconstruction handoff through execution, closeout, and warranty.
Ensure projects are properly planned, staffed, scheduled, and executed according to contractual requirements.
Conduct regular project reviews covering schedule, labor, productivity, procurement, cost, billing, change orders, quality, and risk.
Hold Project Managers and field leaders accountable for accurate forecasts, schedules, documentation, and project results.
Provide direct leadership and intervention on underperforming or high-risk projects.
Ensure effective coordination between estimating, preconstruction, project management, purchasing, and field operations.
Maintain a regular presence on project sites and stay closely connected to field leadership.

Financial Performance

Maintain accountability for the financial and operational performance of Markade Plumbing.
Develop operating budgets, revenue forecasts, manpower plans, and annual performance goals.
Monitor project profitability, gross margin, labor productivity, backlog, cash flow, and other key performance indicators.
Ensure accurate forecasting, billing, cost reporting, change-order management, and project closeout.
Review financial results with Project Managers and hold leaders accountable for project performance.
Evaluate operational capacity, staffing requirements, and risk when reviewing potential projects.
Develop and execute recovery plans for projects that are not meeting expectations.

People and Workforce Leadership

Lead, coach, and develop project management and field leadership teams.
Establish clear expectations and measurable performance standards.
Develop short- and long-term manpower plans based on backlog and project schedules.
Ensure field leadership and skilled labor are effectively assigned across projects.
Partner with Human Resources and Talent Acquisition to anticipate and address hiring needs.
Support employee development, succession planning, performance management, and retention.
Build a culture of teamwork, urgency, ownership, and accountability.

Safety, Quality, and Customer Relationships

Champion a safety-first culture throughout the organization.
Hold operational leaders accountable for safe, organized, and professional project sites.