Who We Are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, you’ll fit right in.

Who You Are

As Director, Implementation & Transformation in our Payroll Tax Operations division, you are a strategic operations leader who balances deep regulatory rigor with a commercial, growth-oriented mindset. You view payroll and tax implementation as a strategic asset that accelerates growth channels and enables GTM success. You bridge the gap between complex tax compliance and commercial scalability, ensuring operational excellence becomes a competitive advantage.

You are comfortable navigating high-stakes environments where precision is paramount, yet you possess the agility to adapt processes for rapid business expansion. You act as a translator, decoding intricate regulatory requirements into streamlined, customer-friendly workflows. By fostering deep cross-functional relationships, you ensure that the implementation journey not only secures the enterprise but also empowers our commercial teams to sell with confidence and speed.

Your Success Profile

What You Will Work On

Go-to-Market & Commercial Enablement

Serve as strategic commercial partner to GTM teams (Sales & Customer Success), positioning implementation and operational excellence as a competitive advantage that accelerates deal closure and time-to-revenue.
Architect scalable, customer -centric implementation frameworks that operationalize complex tax and compliance requirements while removing friction for Sales and enhancing customer experience.
Lead complex customer migrations and platform transitions, managing risk with operational rigor while advocating for commercially viable, customer-centric solutions.
Define and execute the operational playbook for new growth channels, ensuring compliance and regulatory standards enable rather than impede commercial velocity.

Operational Transformation & Scalability

Design and build scalable, repeatable operational processes and frameworks that enable growth without proportional increases in headcount or complexity.
Identify automation and efficiency opportunities across implementation, data management, and compliance workflows; drive technology-enabled solutions that reduce manual work and improve accuracy.
Lead operational transformation initiatives—centralizing fragmented processes, implementing new systems, or restructuring workflows to serve new business models and scale.
Establish operational metrics and KPIs that track efficiency, cost, quality, and customer impact; use data to drive continuous improvement.
Partner with Finance, Product, and Operations teams to align operational strategy with business growth plans and ensure scalability.

Team Leadership

Lead and develop a high-performing payroll and operations team; attract top talent and build diverse teams capable of executing at scale.
Provide mentorship and career development to team members; establish clear development paths and foster a continuous learning culture.
Architect scalable team structures and leverage automation and tooling to enable your team to handle increased volume and complexity without proportional headcount growth.
Create psychological safety and trust-based culture where team members flag problems, collaborate openly, and take ownership.