Experience Without Limits

Come shape the future of brand experience.

At Jack Morton, we design and build head-turning, smile-inducing, impact-driving brand experiences that redefine what experiential marketing can achieve. We help our clients unlock the full value of experiences by turning bold ideas into meaningful connections.

That takes a team that's bold, curious, and acts as one. We build on each other's ideas, challenge conventions, and show up for one another every day. Here, you'll do your best work, grow quickly, and partner across clients, disciplines, and global teams to bring new ideas to life.

This is a place where curiosity drives what’s next, boldness raises the bar, and every win is shared. Where ownership is expected, egos are left at the door, and the work reflects the passion and talent of the people behind it.

Experience without limits—in your work, your growth, and your impact.

The Delegate Manager takes the lead on attendee management for meetings and special events associated with congresses and conventions for our clients in the Healthcare and Pharmaceutical industries.

Essential Duties and Responsibilities

Successful delivery of event registration, attendee management and technology projects. Taking the lead on programmes, the Delegate Manager will be an expert in the field of attendee management, using innovative and creative suggestions to evolve the service offering.
To lead the delegate team on each assigned project in the creation, management and successful delivery of event registration, attendee management and technology projects
This role plays a pivotal role in orchestrating and executing pharmaceutical events, including congresses, investigator meetings, and advisory boards. This position demands a strategic thinker, effective communicator, and meticulous organizer with a proven track record in LifeSciences and pharmaceutical events industry.

Client Management

Partake in client update calls for assigned projects, confidently delivering the status of event registration & supporting delegate managers and coordinators in the preparation and delivery of update calls for their projects.
Understand client business objectives & project specific purposes delivering against these throughout
Pro-actively communicate with clients to resolve queries/challenges on allocated projects and act as an escalation point for your team
Supporting as required for RFP responses and pitch documentation
Attendance at pitch meetings as required, able to present professionally and passionately to external stakeholders at all levels

Delegate Management

Attend the ‘kick-off’ meetings internally and externally to understand all requirements for assigned projects, support Delegate Managers and Coordinators during kick off meetings as required
Take ownership for requirement gathering templates and documentation utilised in the briefing process for project based on detailed knowledge of processes and experience in delegate management programmes
Produce project timelines in conjunction with assigned Project Manager and oversee the creation and management of timelines within the team
Track all major milestones for delegate management across projects within your team flagging any potential clashes or resource issues to the Senior Delegate Manager / Operations Lead
Effectively prioritize and manage multiple inboxes, personal and project specific, ensuring all members of the team are following the correct processes and SLA’s
Possess excellent time management and the ability to support others to effectively manage their time when working on multiple projects
Supervise the creation of effective delegate communications throughout the lifecycle of projects, pro-actively suggesting improvements and changes to suit client requirements and objectives
Take responsibility for prompt and accurate client updates of registration data and summaries, interrogating data as necessary to provide meaningful advice and actions for the project (e.g. attrition management, communication timelines)