IT Operations Engineer

Pittsburgh, PA

Created in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.

COMPANY OVERVIEW

At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration.

We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities.

Learn more at www.ivalua.com. Follow us on LinkedIn

THE OPPORTUNITY

CONTEXT:

Our IT department, international in scope (EMEA, AMER, APAC) and in full growth, is made up of over sixty IT & Cybersecurity professionals in charge of the deployment and operations of the Ivalua Cloud, which hosts the environments for our clients around the world. It is also responsible for internal IT infrastructures, IT applications and data, IT support for our users as well as the Security monitoring & IT security handling.

ROLE:

We are seeking an Operations Engineers to join our Platform Engineering team. These roles provide continuous infrastructure support across staggered shifts, ensuring system stability, operational excellence, and seamless handoff between coverage windows.

WHAT YOU WILL DO WITH US

Execute and support infrastructure automation workflows, including running and validating pre-defined automation jobs

Assist in the maintenance and execution of configuration management and infrastructure provisioning pipelines

Manage and support containerized workloads, including service lifecycle operations (deployments, restarts, scaling, and troubleshooting)

Monitor infrastructure health and respond to alerts or incidents in real-time, ensuring uptime and stability

Perform VM lifecycle management (provisioning, resizing, decommissioning)

Execute patch management and validate system updates

Support vulnerability remediation and escalate complex issues

Perform backup validation and assist in restore operations

Maintain and update operational documentation and runbooks

Participate in onboarding and offboarding of systems and users

Conduct peer reviews for operational changes and tasks

Ensure clean shift handoffs with proper documentation

Support routine maintenance and scheduled operational activities

Act as an operations point of contact for cross-functional teams, providing insight into system health and ongoing activities

Assist in capacity monitoring and planning, identifying trends and escalating recommendations for scaling or optimization

Support data-driven decisions by helping gather and report on system performance and utilization metrics

Assist with routine maintenance and operational tasks across container orchestration environments

Support and collaborate with senior engineers on complex issues, but operate within defined procedures for standard operations

Contribute to establishing a consistent operational tempo, including monitoring trends, identifying anomalies, and supporting proactive maintenance

YOUR PROFILE

Required experience

At least 3 years + experience in IT operations, systems administration, containerization, and infrastructure support

Basic understanding of infrastructure-as-code (IaC) and configuration management principles

Familiarity with tools used for infrastructure provisioning and automation

Basic understanding of containerization concepts (e.g., containers, images, service orchestration)

Basic scripting (PowerShell, Bash, or Python) for automation and task efficiency

Understanding of networking fundamentals (DNS, IP, routing, firewalls)

Familiarity with cloud infrastructure concepts (IaaS, VM management, storage)