Job Description

The Project Engineer II is responsible for planning, implementing, and delivering technology solutions that meet client requirements while ensuring high-quality project execution. This role independently manages standard infrastructure projects, collaborates with internal teams and clients, and produces accurate project documentation to support long-term operational success. The ideal candidate is a proactive problem solver with strong technical expertise, excellent communication skills, and a customer-focused mindset.

Job Responsibilities

Lead the implementation of client technology projects while meeting project scope, quality standards, and delivery timelines.
Configure, deploy, and troubleshoot infrastructure technologies including servers, networking, cloud platforms, firewalls, wireless solutions, and endpoint management systems.
Collaborate with project managers, engineers, and clients throughout project planning, implementation, and handoff.
Produce accurate implementation notes, as-built documentation, and knowledge base articles.
Identify process improvements and recommend updates to standard operating procedures (SOPs) and knowledge base documentation.
Proactively identify technical risks and resolve implementation issues to ensure project success.
Provide technical guidance during project execution and share knowledge with peers.
Ensure completed solutions meet client expectations and support long-term operational stability.

Job Qualifications

Required Qualifications

5+ years of experience implementing and supporting IT infrastructure projects.
Experience working with distributed or remote teams.
Hands-on experience deploying and troubleshooting servers, networking, cloud platforms, endpoints, and infrastructure technologies.
Ability to work in a fast-paced consulting or project-based environment.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent written and verbal communication skills.
Strong customer service and stakeholder management skills.

Required Technical Skills

Candidates should demonstrate experience in at least two (2) of the following areas

Windows Infrastructure
Windows Server deployment and administration
Active Directory and Active Directory Services
DNS and DHCP
Hyper-V deployment and administration
Microsoft Cloud
Microsoft 365 administration
SharePoint
OneDrive
Microsoft Teams
Microsoft Entra ID (Azure Active Directory)
Microsoft Intune
MaaS360
Email Migration
Exchange Online administration
Migration from on-premises Exchange to Microsoft 365
Migration tools such as BitTitan
Storage Solutions
NAS deployment and administration including:
QNAP
Synology
Dell Storage Solutions

Preferred Qualifications

Experience working for a Managed Service Provider (MSP).
Experience using PSA platforms such as ConnectWise.
Experience with RMM platforms such as ConnectWise Automate.
Experience supporting multiple client environments.

Certificates

Microsoft Certified: Azure Administrator Associate (AZ-104)
Microsoft 365 Administrator (MS-102)
Cisco Certified Network Associate (CCNA)
Fortinet Network Security Expert (NSE 4) or equivalent
SonicWall Certified Secure Administrator (CSSA) or equivalent
Microsoft Endpoint Administrator Associate (MD-102)
VMware Certified Technical Associate (VCTA)
VMware Certified Professional (VCP)
Microsoft Intune or Endpoint Management certifications

Job KPI’s

Billable Utilization: The percentage of time spent on billable client project work while maintaining accurate time entries.
Project Delivery: Successful completion of assigned projects within agreed timelines, scope, and quality standards.
Documentation Quality: Accuracy and completeness of implementation notes, as-built documentation, and knowledge base updates for completed projects.
Client Satisfaction (CSAT): Feedback provided by clients through post-project or service satisfaction surveys.
Timesheet Compliance: Timely and accurate submission of timesheets in accordance with company standards.

Job Requirements

A home office set up that meets the following: