Business Analyst III

itD is seeking a Business Analyst III – Supply Planning Enablement to support workforce planning operations and execute an AI-driven automation roadmap for a global outsourced operation. The ideal candidate will bring strong experience in workforce planning, enterprise planning systems, business operations, and AI-powered automation, with a track record of improving operational efficiency, maintaining data accuracy, and transforming manual workflows into scalable, automated solutions.

Location: Hybrid – Sunnyvale, CA (3 days onsite preferred)

Pay Rate: $30 - $33 per hour, Depending on experience.

We provide comprehensive medical benefits, a 401(k) plan, paid holidays, and more.

Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship.

Responsibilities

Execute recurring workforce and supply planning operations, including processing staffing requests, maintaining enterprise planning systems, updating records, and supporting planning communications.
Validate workforce planning data across enterprise planning systems and tracking logs, reconcile discrepancies, and ensure data accuracy and consistency.
Coordinate with program managers to clarify incoming requests, resolve data gaps, and maintain critical deadlines and service-level agreements (SLAs).
Apply established business rules to operational reviews and approval checkpoints, identify exceptions, and escalate complex cases to the appropriate stakeholders.
Build, test, and deploy AI-powered automations and AI agents to streamline business processes and eliminate repetitive manual tasks.
Monitor and optimize deployed automations by identifying failures, workflow delays, and performance degradation, implementing corrective actions, and escalating unresolved issues.
Document and communicate operational processes, automation solutions, and improvement opportunities while providing roadmap progress updates to relevant stakeholders and team leads.

Internal Responsibilities

Attend regular internal practice community meetings.
Collaborate with your itD practice team on industry thought leadership.
Complete client case studies and learning material (blogs, media material).
Build out material to contribute to the Digital Transformation practice.
Attend internal itD networking events (in person and virtual).
Work with leadership on career fast-track opportunities.

Required Qualifications and Skills

5+ years of experience in workforce management, resource planning, vendor operations, workforce analytics, budget management, or a combination of these areas.
Experience with enterprise planning or workforce management systems, such as Anaplan or similar platforms.
Hands-on experience building and deploying AI-driven automations in a business operations environment.
Experience translating documented manual processes into working automations, including testing and validating solutions before rollout.
Experience with process documentation and continuous process improvement.
Full proficiency in Microsoft Excel or Google Sheets.
Strong analytical and problem-solving skills, with the ability to work through ambiguity and develop sustainable solutions.
Excellent written and verbal communication skills and the ability to collaborate effectively with cross-functional stakeholders.
Ability to work independently, manage competing priorities, and break complex or ambiguous tasks into actionable milestones.

Preferred Qualifications and Skills

Previous experience supporting Meta operations or working with Meta's AI tools.
Experience in vendor operations or managing outsourced workforce operations across multiple partners and locations.
Familiarity with business process outsourcing (BPO) commercial models, including hourly/FTE, unit-based, and output-based models.
Knowledge of SQL, Tableau, or similar data visualization tools.
Experience working with global, distributed teams.
Background in supply planning or demand planning within a technology company.

Education

Bachelor’s degree or equivalent experience required.