Content Strategist III

itD is seeking a Content Strategist III (Launch Readiness) to drive content planning and execution for upcoming WhatsApp product and feature launches. This role plays a critical part in ensuring high-quality, accurate, and user-centric support content is ready on day one of every launch. The ideal candidate will bring strong experience in content strategy, technical writing, and Generative AI content, with a proven ability to deliver high-impact content under tight deadlines in a fast-paced, cross-functional environment.

Location: Remote (U.S. – EST or PST preferred)

Duration: 6months

We provide comprehensive medical benefits, a 401(k) plan, paid holidays, and more.

Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship.

Responsibilities

Plan and scope support content for upcoming product and feature launches in collaboration with cross-functional teams
Audit existing content, identify gaps, and prioritize updates to ensure launch readiness
Write, edit, and optimize Help Center articles, chatbot responses, and support content, including content for Generative AI
Manage confidential pre-launch content, ensuring accuracy and readiness for go-live
Test and validate content by reviewing pre-launch features and chatbot experiences to ensure accuracy
Track content readiness, manage timelines, and proactively identify and communicate risks
Coordinate with localization teams to ensure timely delivery of content across global markets
Ensure day-one readiness by publishing accurate and accessible content across all support channels
Drive process improvements and maintain content standards and best practices

Internal Responsibilities

Attend regular internal practice community meetings
Collaborate with your itD practice team on industry thought leadership
Complete client case studies and learning material (blogs, media material)
Build out material to contribute to the Digital Transformation practice
Attend internal itD networking events (in person and virtual)
Work with leadership on career fast-track opportunities

Required Qualifications and Skills

2+ years of experience in technical writing or content strategy roles
6+ months of experience creating or optimizing content for Generative AI or LLM-based systems
Strong content strategy and editorial skills, including writing, editing, and improving support content
Experience planning and delivering content aligned to product launch timelines
Experience working with content management systems (CMS) and project management tools
Strong project management skills with the ability to manage multiple concurrent workstreams
Excellent communication and stakeholder management skills
Ability to work in fast-paced, ambiguous environments with shifting deadlines

Preferred Qualifications and Skills

Experience preparing support or help content for product or feature launches
Familiarity with localization workflows and global content delivery
Experience collaborating with Product, Product Ops, or Operations teams
Basic knowledge of data analysis, XML, or AI tools

Education

Bachelor’s degree in English, Communications, or a relevant field, or equivalent work experience required.

Company Description

About itD: We are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. Our structure rejects any strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day, we challenge ourselves to be considerate, fair and to re-think what great outcomes mean for our customers. This permeates down to how we approach every interaction, on every project, for every client. You’ll thrive here if you are a dynamic self-starter, a difference-maker or someone who wants to deliver great results, without constraints.

The itD Digital Experience: Joining us means you’ll be part of our global community, you have a say about your own career journey, and you’ll get a chance to give back to causes that matter. You will experience working with Fortune 500 companies and high-performance teams across numerous industries. itD offers our employees excellent benefits such as medical, dental, vision, life insurance, paid holidays, 401K + matching, networking & career learning and development programs. We are growing and we want to see you grow! Visit https://itdtech.com/careers to learn more about what working at itD can mean for you.