Our Company: ISN was established in 2001 and is a global leader in contractor and supplier management. We work closely with a variety of household-name clients in the US, Canada, Europe, Australia, Latin America, and the Middle East to connect them with safe and reliable contractors and suppliers and incorporate a level of due diligence in the contractor management process.

Are you looking for an opportunity with a growing company that offers great benefits, a dynamic work environment, and excellent professional development opportunities? Join our business development program in Sydney where you can interact with clients and colleagues from around the world as you enhance your professional skills and learn our operations.

The Culture: At ISN, our success is powered by our people. Our culture is what makes ISN a fun and rewarding place to work. ISN promises you an environment that encourages your best and rewards it with opportunities to grow.

The Position: We are looking for a full-time Associate with a bachelor’s degree from an accredited university and/or equivalent work experience who will proactively service and support our contractor/supplier clients, on our award-winning Customer Service team. Your time on the Customer Service team marks the beginning of your career at ISN and the first role within the rotational program at ISN.

Initial 8-week training program at our headquarters in Dallas, Texas, where you will receive classroom and on-the-job training in areas of soft skills development, customer service excellence and ISN products and services
Responsibilities include fielding incoming calls and inquiries, inside sales, as well as helping customers navigate ISNetworld (our product)
Provides employees with the knowledge and skills needed for success within the company
Up to 20% travel for in-person meetings, events and presentations after your initial training

After your time on the Customer Service, a standard rotation would be to our Client Development team. Employees should expect to spend 12-24 months on our Customer Service team before rotating to our Client Development team. This role includes both sales and client services on a collaborative, industry, or region-specific team. On Client Development, you will have the opportunity to engage directly with Hiring Clients, including Fortune 500 companies, generate business growth through account expansion and new client prospecting, and take on increasing responsibility in a team environment.

Compensation:

Base Pay: $90,000 AUD annually
Annual Target Incentive Bonus: up to $11,000 AUD

Who should apply?

Driven individuals who possess a desire to work with people externally and internally, engage with customers via phone and in meetings, and obtain increased responsibilities.
Bachelor’s degree from an accredited university and/or equivalent work experience
Excellent verbal and written communication skills
Excellent customer service orientation
Proficient computer skills (Word, Excel, PowerPoint, e-mail applications)
Desire to work with people and consistently engage in verbal interaction over the phone
Ability to de-escalate calls using critical thinking and soft skills
Genuine desire to progress into a sales development role

Target Start Date: January 4 (Sydney)

New Hire Training: January 11 to March 5 (Dallas HQ)

ISN AUS Benefits*

Up to $400 AUD reimbursement for office parking or public transportation
Monthly cell phone reimbursement
100% company-paid supplemental health insurance premiums for employees and dependents
Long-Term & Short-Term Disability Coverage
Hybrid working schedule with lunch provided on in-office days
Domestic and international travel opportunities
12% superannuation contribution
Time Off & Paid Holidays
4 weeks of annual leave per year of service
10 days of personal leave per 12 months
12 paid holidays
Team-building activities and events, including quarterly kick-off meetings and community volunteer day
Matching charitable gift program
Employee assistance program
Professional development & training opportunities