Solution Center Technician

Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, because "What we do matters!"

We are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries. Iron Bow relies on our passionate people, long standing partnerships, and strategic thinking to solve your most critical challenges.

Whether we team with clients, colleagues, or partners, we put each other first. It’s The Iron Bow Way.

THE OPPORTUNITY

Iron Bow is seeking a Solution Center Technician to support the Virginia Information Technology Agency (VITA) contract. This role combines technical support, warehouse operations, inventory management, logistics, and asset lifecycle management to ensure timely delivery, maintenance, and disposition of IT equipment and materials.

The ideal candidate will possess hands-on technical troubleshooting experience, warehouse operations knowledge, strong organizational skills, and the ability to work collaboratively across multiple departments. This position requires physical activity, data entry, ticket management, reporting, and a commitment to providing exceptional support to internal and external customers.

HOW YOU’LL MAKE AN IMPACT

Troubleshoot, maintain, and repair desktops, laptops, tablets, monitors, and related peripheral devices.

Install, configure, diagnose, upgrade, and replace computer hardware and equipment.

Receive and respond to customer inquiries regarding hardware-related issues.

Monitor equipment performance and document hardware failures, repairs, and replacements.

Create, manage, and maintain tickets related to parts orders, asset tracking, and equipment disposition.

Receive, store, inventory, package, and ship materials in accordance with operational requirements.

Verify incoming shipments, inspect materials for quality and accuracy, and ensure open purchase orders align with received goods.

Maintain inventory accuracy and accountability through inventory control processes.

Monitor operational dashboards and ticket queues to ensure timely processing and completion of work.

Prepare IT assets for disposal through approved third-party vendors.

Establish and improve operational processes and procedures with management approval.

Maintain documentation to support operational effectiveness and efficiency.

Assist with onboarding, training, and mentoring team members.

Collaborate with internal departments to support customer and contract requirements.

Support warehouse operations through the safe operation of pallet jacks, cherry pickers, rental trucks, and other material handling equipment.

SKILLS THAT DRIVE SUCCESS

2+ years of experience providing technical support services.

Experience troubleshooting and repairing desktops, laptops, tablets, monitors, and peripheral devices.

Familiarity with computer hardware installation, configuration, upgrades, and maintenance.

Experience working with ticketing systems and service management processes.

Experience with inventory management, asset tracking, shipping, receiving, and warehouse operations.

Experience creating, managing, and maintaining tickets related to parts orders and equipment disposition.

Experience operating material handling equipment, including walkie pallet jacks, and driving rental trucks while adhering to load securement and safety requirements.

Ability to operate pallet jacks, cherry pickers, and other warehouse equipment.

Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

Excellent customer service, communication, and problem-solving skills.

Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.

Ability to lift and move equipment and materials weighing up to 50 pounds.

High school diploma or equivalent required.

Ability to work independently and collaboratively within a team environment.

Ability to frequently stand, walk, and use hands and fingers to handle equipment, tools, and materials.

WHAT SETS YOU APART