About IONOS

At IONOS, we don't just manage servers – we shape the digital future for more than 6.2 million customers worldwide with our solutions. As Europe's leading hosting provider and a pioneer in independent cloud solutions, we are building next-generation infrastructure – from sovereign cloud architectures and high-performance GPU clusters to integrated AI automation tools.

What drives us is digital sovereignty for Europe and real impact for small and medium-sized businesses (SMBs) as well as large enterprises. We work in agile teams, rely on transparent structures, and believe that excellence and innovation only emerge through true team spirit.

Ready for your next step? Become part of IONOS and grow with us.

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

Qualifications

3-5 years Team lead experience

Education or training in Computer Science , IT or equivalent experience

Excellent English verbal and written communication skills

Goals of this role

Ensure smooth management of a team and achieve the goals set by the company. Be a role model for the team in terms of customer orientation and our business principles. Be the point person and elevation for all concerns.

Responsibilities

Ensure customer orientation and productivity of employees and react accordingly when needed.

Provide orientation and set correct company expectations for employees which may include giving correct information, assistance and reference materials necessary to perform their jobs efficiently.

Main contact for work-related needs of employees

Assists in addressing and resolving variety of concerns and issues pertaining to account support, performance standards, relationship with colleagues/team, and

other departments.

Submit team performance reports and address performance problems through corrective disciplinary actions.

Process and submit operational and administrative tasks on a timely manner

Create and implement team based or individual action plans as needed to drive Performance.

Meet team attendance and performance targets

Conduct coaching and mentoring that are essential to the individual and team development

Interact with different teams and departments within the company.

Attend official organizational meetings set for updates and discussions

Spearhead monthly retention activities and other activities that will promote camarederie and team work within the company

To be service oriented and ensure customer satisfaction

Continuous pro-active effort towards improving customer satisfaction and our internal procedures

Conduct interviews for potential new agents or replacement agents

Job and Company Highlights

Competitive salary + bonuses + unlimited commission

Generous paid time off

Healthcare and Life Insurance coverage on day 1

Above industry standard company and statutory benefits

Monthly and Quarterly Engagement Activities

Work-Life Balance

Training and Development

Ready to make an impact? Apply now and grow your career with us.

Application Note

We value diversity and welcome all applications – regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.