Senior Product Manager, Instacart Business - Growth

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

Instacart Business is hiring a Senior Product Manager to drive growth on Instacart Business. You'll own how we acquire, activate, retain, and expand business customers across SMB, mid-market, and enterprise.

About the Role

You'll own the growth roadmap end to end. That means setting the goals, sizing the opportunities, running the experiments, and deciding what to scale and what to kill. We're focused on durable growth: compounding levers that keep businesses ordering and grow their accounts over time.

Instacart Business's features are one of your biggest levers. Team accounts, spending controls, invoicing, tax-exempt purchasing, and integrations are what we lead with when we acquire customers, what we activate them into, and what makes Instacart Business part of how they run. Driving adoption of those features is a dedicated growth initiative. You'll also spot where new or expanded features can open up more growth.

The role suits a PM who knows funnel metrics and experimentation well, and who has the product craft to turn what they learn into better experiences. You'll bring your own point of view on where growth comes from, and you'll align Marketing, Sales, Partnerships, Design, Engineering, and Data Science behind it.

About the Team

Instacart Business brings Instacart's same-day delivery to companies of every size, from small offices and restaurants to large enterprises. Our customers use it for office snacks and supplies, team events, restaurant restocking, and everything in between. We build for how businesses buy. That means shared accounts with team management, spending controls and approvals, tax-exempt purchasing, invoicing and net terms, and integrations with the expense and procurement tools businesses already use. These features are available in the Instacart app and on the e-commerce sites Instacart powers for retailers.

Many businesses already shop on Instacart outside of Instacart Business. You'll convert them into Instacart Business customers and grow the accounts we already have.

Growth sits within the product team. You'll work alongside the PMs building payments, invoicing, and integrations. We're a small team with a high bar for craft and a bias toward shipping, measuring, and learning fast.

What You'll Do

• Own the business customer funnel. This covers acquisition, activation, habit formation, retention, and winback across SMB, mid-market, and enterprise. You'll set the goals and metrics, then build the experiment roadmap against them.
• Grow existing accounts. You'll turn single-buyer accounts into team accounts and single-location customers into multi-location ones, and increase order frequency and spend over time.
• Drive adoption of business features. You'll run feature adoption as a dedicated growth program, making sure customers find, set up, and keep using the features built for how businesses buy. That includes how we position those features during acquisition and onboarding.