Location: New York, NY

About impact.com

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products (Performance, Creator, and Advocate) unify every type of partner into one integrated platform. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, and Fanatics, rely on impact.com to power more than 350,000 partnerships.

Your Role at impact.com

We are looking for an experienced and proactive Senior Workplace Experience Manager to own the day-to-day operations and programming of our New York City office, a ~200-person space that serves as the cultural hub of our company. This is a high-impact role that blends hands-on workplace operations with strategic planning, employee experience, hospitality, and event execution. You will set the standard for how our office runs, make it feel welcoming and well-run for every employee and visitor, and help shape how the workplace evolves as the company grows.

You will work day-to-day as the owner of the NYC workplace experience, with a clear path to build out a team as the office grows. This is an in-office role, Monday through Friday, with after-hours availability for emergencies and events.

What You’ll Do

Workplace Operations and Facilities

Own day-to-day operations of the NYC office, ensuring a seamless, well-maintained, and welcoming environment for approximately 200 employees and visitors.
Oversee mail and package services, office supply inventory, equipment maintenance, and conference room logistics.
Manage the daily lunch delivery program and catering partners, ensuring high-quality, reliable service.
Manage relationships with building management, landlords, and external vendors (cleaning, security, catering, maintenance, supplies), including contract negotiation and performance oversight.
Coordinate IT infrastructure projects with the technology team, including AV systems, conference room setups, and workspace technology.
Establish and maintain standard operating procedures for workplace functions, continuously improving service quality and efficiency.

Hospitality and Visitor Experience

Lead hospitality programs for employees and guests, from reception and visitor check-in to meeting-room readiness and welcoming touchpoints across the office.
Make every employee and guest feel special, from the first hello at reception to the last coffee of the day.
Plan and manage visiting-team programming, ensuring out-of-town colleagues and guests have a seamless and memorable experience.
Develop food and beverage programs (catering, snacks, coffee) that meet diverse dietary needs and create moments of community.

Strategy and Stakeholder Partnership

Serve as the primary point of contact for workplace-related inquiries and escalations, and act as a trusted advisor to leaders on workplace needs.
Partner with People/HR, IT, Finance, and executive leadership to align workplace strategy with business objectives.
Lead workplace planning and change management as the office grows, including space planning, workplace enhancements, and organizational changes.
Define and track workplace success measures, such as employee satisfaction, service levels, and cost per head, and use them to drive decisions.

Budget and Financial Management

Own and manage multiple budgets, including facilities operations, office supplies, food and beverage programs, events, and capital improvement projects.
Track budget vs. actuals monthly, making strategic trade-offs to stay within budget while maintaining high experience standards.
Prepare quarterly budget reports and forecasts for senior leadership, identifying cost optimization opportunities without sacrificing quality.