ESSENTIAL JOB RESPONSIBILITIES: include but are not limited to

Supports and demonstrates IMA’s core values
Values and understands the importance of diversity, equity, and inclusion among all IMA associates.
Interacts professionally and timely with clients via email, phone, and in-person
Maintains a proactive approach focusing on claim strategies and resolutions
Advocates for the timely, optimal resolution of claim matters for our clients
Communicates pertinent claim information timely to internal and external clients
Maintains strong relationships with internal and external clients
Subject matter or specific coverage line knowledge and expertise in multiple lines of coverage
Participates in presentations, including new business, RFPs (clients, TPAs), claim reviews, renewals, etc.
Develops strong working knowledge of IMA computer systems/programs
Assists Claim Manager with claim staff onboarding, training and development
Develops and expands relationships at local, regional and national levels with carriers, TPAs, legal resources, consultants, etc.
Leads and contributes to Claim Projects, and other tasks as assigned
Attends insurance related seminars including but not limited to continuing education classes

REQUIRED EXPERIENCE AND SKILLS: include but are not limited to

10 + years of prior Claims experience required
Bachelor’s degree or work experience equivalent to a college degree
System skills or aptitude – Applied Epic, Carrier and TPA platforms preferred
Experience with MS Office products preferred/required (specifically PowerPoint, Outlook, Word, and Excel)
Exceptional technical skill and knowledge of coverage and claims handling
Moderate travel required (25-50%)
Excellent communication and negotiation skills
Strong mathematical and reasoning skills required
Ability to discuss and solve claim problems with clients and insurance carriers.

COMPETENCIES & TRAITS

Building relationships
Self- Direction
Manage Client Relationships
Problem Solving
Communicating

If this role is hired in Los Angeles County, CA the following applies:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Prior Criminal history will only be considered after a conditional job offer is made and accepted. Applicants will have the opportunity to explain the circumstances surrounding any convictions, provide mitigating evidence, or challenge the accuracy of the background report.

Salary Range

$92,000—$120,000 USD

Compensation & Benefits

Being a part of IMA has its benefits. When you become part of the IMA family, you become eligible to take part in our valuable benefits and rewards package designed to benefit you, your family, and your life. Our plans are cost-effective, convenient and provide progressive ways for staying healthy, protecting loved ones, pursuing financial security and living a full and balanced life. This role is eligible for the following:

Annual Performance Bonus, Stock Purchase, Medical Plans, Prescription Drugs, Dental, Vision, Family Assistance Program, FSA, HSA, Pre-Tax Parking Plan, 401(k), Life/AD&D, Accident, Critical Illness, Hospital Indemnity, Long Term Care, Short-term Disability, Long-term Disability, Business Travel Accident, Identity Theft, Paid Time Off, Flexible Work Options, Paid Holidays, Sabbatical, Gift Matching, Well-Being Stipend, Personal and Professional Development. In addition to our robust benefits package, the final offer amounts will depend on a variety of factors, including the candidate’s geographic location, prior relevant experience, and their knowledge, skills, and abilities.

*These benefits do not apply to internship roles.

Why Join IMA?

We’ve built a reputation for putting our associates first

What if we told you that you could be an integral part of an entrepreneurial, expanding company, develop lasting relationships, earn competitive benefits, plus claim part ownership? It’s this unique ownership business model that makes working at IMA so appealing.