ESSENTIAL JOB RESPONSIBILITIES include but are not limited to

Supports and demonstrates IMA’s core values
Values and understands the importance of diversity, equity, and inclusion among all IMA associates.
Provide exceptional customer service, streamlining the manufacturer assistance process or enrolling in international shipping, ensuring a seamless transition over to our pharmacy programs.
Provides assistance to pharmacy advocate staff and patients to complete and submit all necessary forms and program applications.
Completes and submits all necessary forms in a timely manner. Tracks and follows up on status of applications.
Frequently works in Excel spreadsheets to create and analyze enrollment, use and revenue tracking.
Communicates effectively with patients, healthcare providers, and third party representatives
Maintains frequent phone contact with provider representatives, third party customer service representatives, and pharmacy staff.

REQUIRED EXPERIENCE AND SKILLS include but are not limited to

High School, Diploma, or GED required
Pharmacy tech preferred or experience in a retail pharmacy or health care field.
Ability to communicate effectively both orally and in writing.
Ability to build productive internal/external working relationships.
Strong interpersonal skills.
Strong organizational skills; attention to detail.
General knowledge of pharmacy benefits.
Ability to proficiently use Microsoft Excel, Outlook and Word.
Ability and initiative to work independently or as a team member.
Ability to problem solve.
Strong time management skills.
Customer satisfaction focused.

COMPETENCIES & TRAITS

Professionalism

Building relationships

Manage Client Relationships

Identifies key professional working relationships and works to develop them over time.
Proactively engages in and promotes clear communication of information and needs within working relationships.

Interpersonal skills

Ability to foster and maintain healthy, mutually beneficial relationships with others.
Displays emotional intelligence by controlling and expressing emotions professionally and respectfully to create and maintain productive relationships.

Problem Solving

Ability to view situations in an objective or critical manner and choose the best solution accordingly.
Uses brainstorming techniques to create a variety of solutions, thinking outside the box when necessary.

Communicating

Actively listens, shares information, and proposes suggestions and solutions.
Expresses oneself effectively both orally and in written form.

Technology

Learns and utilizes current and new technologies.
Embraces technology changes and improvements.

Compensation & Benefits

Being a part of IMA has its benefits. When you become part of the IMA family, you become eligible to take part in our valuable benefits and rewards package designed to benefit you, your family, and your life. Our plans are cost-effective, convenient and provide progressive ways for staying healthy, protecting loved ones, pursuing financial security and living a full and balanced life. This role is eligible for the following:

Annual Performance Bonus, Stock Purchase, Medical Plans, Prescription Drugs, Dental, Vision, Family Assistance Program, FSA, HSA, Pre-Tax Parking Plan, 401(k), Life/AD&D, Accident, Critical Illness, Hospital Indemnity, Long Term Care, Short-term Disability, Long-term Disability, Business Travel Accident, Identity Theft, Paid Time Off, Flexible Work Options, Paid Holidays, Sabbatical, Gift Matching, Well-Being Stipend, Personal and Professional Development. In addition to our robust benefits package, the final offer amounts will depend on a variety of factors, including the candidate’s geographic location, prior relevant experience, and their knowledge, skills, and abilities.

*These benefits do not apply to internship roles.

Why Join IMA?

We’ve built a reputation for putting our associates first

What if we told you that you could be an integral part of an entrepreneurial, expanding company, develop lasting relationships, earn competitive benefits, plus claim part ownership? It’s this unique ownership business model that makes working at IMA so appealing.