Title: General Liability Claims Adjuster II (Commercial Lines)

Location: Austin, TX / Dallas, TX (Hybrid)

Reporting to: Director, TPA Claims

Start Date: December 14, 2026

About Hippo:

Hippo was built on a promise: make homeownership effortless. Nearly a decade later, that mission still drives us. We use technology and data to help our customers stay ahead of problems and protect what matters most.

Today, that same tech-native approach powers our work beyond homeowners. Hippo operates as a diversified carrier platform, partnering with MGAs to deliver tailored program solutions that help them grow and deliver better customer experiences. Behind that work is a team that values ownership, curiosity, collaboration, and continuous improvement.

If you're energized by building what's next, we'd love to meet you.

About The Job

We are seeking an Experienced General Liability Claims Adjuster who is licensed in multiple states to manage a diverse caseload of bodily injury and property damage claims. The ideal candidate has a solid background in liability investigation, coverage analysis, negotiation, and claims resolution, and is comfortable handling claims across varying state statutes and regulatory requirements. Above all, we're looking for someone who is committed to delivering excellent service and building trust with every claimant and policyholder they work with.

What You'll Do:

Investigate, evaluate, and resolve general liability claims (premises liability, products liability, personal injury, property damage, and related exposures) across multiple jurisdictions
Conduct thorough coverage analysis and apply relevant policy terms, conditions, and exclusions
Interview claimants, witnesses, and insureds; secure statements and gather supporting documentation
Partner with legal counsel, defense attorneys, and outside experts on litigated claims
Set and maintain appropriate case reserves in accordance with company guidelines and state regulations
Negotiate settlements directly with claimants, attorneys, and third-party representatives
Ensure compliance with state-specific unfair claims practices acts and licensing/regulatory requirements in all jurisdictions handled
Manage claim files from first notice of loss through resolution, including subrogation and recovery opportunities
Maintain accurate, timely documentation in the claims management system
Stay current on evolving state regulations, case law, and industry trends affecting liability claims handling
Deliver exceptional customer service to claimants, insureds, and business partners throughout the life of each claim — communicating with empathy, professionalism, and transparency at every touchpoint
Respond promptly to inquiries and proactively provide status updates to keep all parties informed and confident in the claims process

Must Haves:

Minimum 5+ years of general liability/commercial lines claims adjusting experience
Active adjuster licenses in multiple states (or ability to obtain reciprocal/designated home state licenses quickly); multi-state licensing strongly preferred or required depending on assigned territory
Strong understanding of liability law, tort principles, and policy coverage interpretation across jurisdictions
Proven track record of managing complex and/or litigated claims to resolution
Excellent negotiation, communication, and analytical skills
Demonstrated commitment to providing excellent service, with the ability to balance strong claims outcomes with a positive, empathetic experience for claimants and policyholders
Proficiency with claims management software and Microsoft Office Suite
Bachelor's degree preferred; equivalent industry experience considered in lieu of degree
Designations such as AIC, CPCU, or SCLA are preferred
Experience handling claims involving construction, retail, hospitality, or products liability exposures is preferred
Experience working with third-party administrators (TPAs) or self-insured programs is preferred
Bilingual candidates are a plus

Benefits and Perks

Hippo treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide all of our Hippos with: