Role Overview

Job Summary/Purpose:

To act as a Logistics Manager for the San Antonio Express-News. This position leads a team of full time and part time employees who work with independent newspaper contractors to provide quality delivery service to subscribers, non-subscribers, and our delivery partners.

Primary Responsibilities:

1. Responsible for the timely and dry delivery of all products in an assigned geography.

2. Responsible for facilitating the delivery of all products when they are not managed by a delivery agreement.

3. Responsible for managing and scheduling the efforts and expenses of the Distribution Center staff.

4. Responsible for training and developing Distribution Center staff.

5. Manage route structure, carrier/agent profit analysis, delivery deadlines, and carrier retention to achieve company goals.

6. Maintain/Oversee subscriber files, routers, route lists, and all other routine reports, records and forms in a timely and accurate manner.

7. Contact customers with service related problems; resolve in a timely and permanent manner.

8. Verify the accuracy of information for the Distribution Center going to and coming from independent contractors, customer service, circulation sales, finance, delivery partners, etc.

9. Ensure compliance with independent contractor agreement; recommend corrective action for violations.

10. Assist in subscriber retention and subscriber sales efforts.

11. Communicate progress and problems to supervisor in a timely and accurate manner.

12. Participate and lead Distribution initiatives to achieve company goals and participate in project teams as needed.

13. Maintain a positive work environment for all employees and contractors.

14. Maintain facilities that are clean, safe, and secure. To promote and reinforce Human Resource policies regarding employment, harassment, training, etc. and to take appropriate action as needed to ensure facilities meet all regulatory standards (fire, building codes, OSHA, DOT, AAM, ADA).

15. Other essential duties and tasks as assigned.

Business Relationships:

1. Single Copy

2. Transportation

3. Production

4. Circulation/Distribution Systems Operations

5. Finance

6. Technology

Competencies/Critical Skills:

1. Must have planning, problem solving, statistical, motivational, and oral and written communication skills.

2. Must have computer skills using MS Office, MS Outlook, MS Excel, and MS Word.

3. Must be able to work in a Team Environment

4. Must be a Self-Starter.

5. Must be able to work a flexible schedule; ability to deliver papers while driving.

6. Must have and always maintain reliable transportation, valid Texas driver’s license, and proof of auto liability insurance.

7. Must have the ability to work in a fast paced constantly changing production environment.

8. Must have a High School Education.

9. Bi-Lingual would be a plus.

Describe the most challenging aspect of this position:

1. Hours and days worked throughout the work week.

2. Learning how to manage employees and contractors in a fast paced operation

What type of decisions does this person have the authority to make without a supervisor’s approval?

All scheduling and operational decisions as it affects the overall operation on a daily and weekly basis.

What type of decisions does this position refer to others for approval?

Any personnel issues or financial decisions above budgeted amount.

What are the measures of success for this position?

1. Customer Service-Complaints per thousand.

2. Carrier need as a percentage of total carriers.

3. Industry and Hearst accepted KPI’s.

4. Managing and training their staff to operate a team environment

What is the most relevant financial responsibility of this position and is the Global/National/Local (in local currency):

Logistics Manager will have an expense budget that needs to be met and to manage

Experience, Qualifications, Technical Requirements, Education

Required/Preferred

Three years of Management experience in a fast paced, deadline oriented customer service field

Preferred

Newspaper experience

Preferred