Summary

Supports the effectiveness and compliance of the organization’s quality system within a transport-category aircraft MRO environment. Conducts audits, evaluates maintenance processes and records, supports investigations and corrective actions, and monitors compliance with regulatory requirements and company procedures.

Essential Duties & Responsibilities

Conducts scheduled and unscheduled audits of maintenance activities, facilities, records, tooling, training, materials, and supporting processes to assess compliance and effectiveness.
Evaluates compliance with applicable FAA regulations, Operations Specifications, Repair Station Manual, Quality Control Manual, customer requirements, approved technical data, and company procedures.
Documents audit findings and observations accurately and objectively, and supports investigations of quality escapes, procedural deviations, repeat discrepancies, customer concerns, and regulatory findings.
Facilitates or supports root-cause analysis and development of corrective and preventive actions; monitors implementation and verify effectiveness prior to closure.
Reviews aircraft and component maintenance records for completeness, accuracy, traceability, and conformity with regulatory and customer requirements, including technical data, work instructions, inspection requirements, life-limited parts, parts traceability, and tooling and equipment controls.
Conducts vendor, supplier, subcontractor, and contract-maintenance audits as assigned, and supports regulatory authority and customer audits, including preparation, documentation, responses, and follow-up.
Identifies adverse quality trends, recurring discrepancies, compliance risks, and improvement opportunities, and communicate findings and recommendations to appropriate management.
Provides regulatory and procedural guidance to maintenance and support personnel within assigned authority, and assists with revisions to quality procedures, audit tools, forms, and related quality-system documentation.
Participates in quality, reliability, safety, and continuous-improvement activities and supports the Safety Management System by reporting hazards and contributing quality information to risk-management activities.
Maintains the confidentiality and integrity of audit, personnel, customer, and regulatory records; mentors less-experienced quality personnel and promotes consistent auditing and documentation practices.
Maintains regular attendance including being at work, being on time to work and working full shifts.
Other duties as assigned.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Greenpoint Core Competencies

Adaptability - Adapts to changes in the work environment, manages competing demands, and accepts constructive criticism/feedback and changes approach or method to best fit the situation.
Communications - Expresses ideas and thoughts effectively in verbal and written form, exhibits good listening and comprehension, and keeps others informed and uses appropriate communication methods.
Dependability - Responds to requests for service and assistance, follows instruction and responds to management direction, takes responsibility for own actions and doing the best job possible, keeps commitments, and maintains reliable attendance.
Initiative - Sets and achieves challenging goals, demonstrates persistence and overcomes obstacles, measures self against standard of excellence, recognizes and acts on opportunities, and takes calculated risks to accomplish goals.
Teamwork - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, gives and welcomes feedback, contributes to building a positive team spirit, and puts success of team above own interests.
Work Quality - Demonstrates accuracy and thoroughness, displays commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance, and monitors own work to ensure quality.
Safety – You observe safety and security procedures, you determine appropriate action beyond guidelines, you use equipment and materials properly, and you report potentially unsafe conditions.