About the Role

As a Referral Coordinator, you keep patients moving through their care journey. You own the referral process end‑to‑end—making sure every referral is accurate, authorized, scheduled, and communicated clearly. You’re the connector between patients, providers, and specialists, ensuring seniors get the care they need without delays or confusion.

This is detail‑driven, people‑first work where your organization, communication, and follow‑through directly shape patient outcomes. You’ll report to the Center Manager and support the clinical team, with opportunities to take on more responsibility as we grow.

Location: Brooksville clinic (some local travel may be required to help cover other centers).

Office Hours: Monday–Friday, 8am–5pm

What You’ll Do

Own the referral, start to finish

Submit referrals and authorizations with complete, accurate information
Track approvals, denials, and next steps to keep care moving
Coordinate records and documentation so specialists have what they need
Document thoroughly in the EMR and maintain clean, accurate patient files

Keep patients informed and on track

Schedule specialist appointments and follow up until completion
Verify insurance and eligibility to prevent delays
Respond to patient and provider inquiries with concierge‑level support
Provide clear instructions so patients know exactly what to expect

Be the connector across teams

Partner with providers to create seamless patient experiences
Collaborate with clinical staff to keep care coordinated
Support front office and MA workflows when the clinic needs an extra hand
Contribute to care team discussions that strengthen patient outcomes

Improve the work over time

Identify workflow gaps and help refine referral processes
Maintain a patient‑first mindset while upholding clinic standards
Embrace a team-first mindset by supporting clinical and front office operations while growing your skills along the way

About You

You bring:

3+ years as a referral coordinator or medical assistant, ideally in primary care
2+ years managing referrals from primary care to specialists
Strong communication skills that build trust with patients, providers, and teammates
The ability to multitask, prioritize, and stay organized in a fast‑paced clinic
Compassion, professionalism, and a patient‑first mindset
High attention to detail and commitment to excellence
Composure and focus when things get busy
A collaborative spirit and willingness to learn
Alignment with our core values: Heart, Excellence, Accountability, Resilience, and Teamwork

You stand out if you:

Are a Certified Medical Assistant (CMA)
Have experience supporting both front office and clinical workflows
Are bilingual in English and Spanish
Proactively identify workflow gaps and help strengthen referral processes
Bring warmth, clarity, and concierge‑level support to every patient interaction

Why You’ll Love Working Here

Make An Impact Every Day

Be part of a mission-driven team transforming primary care for seniors. Your work directly supports better outcomes, better coordination, and better experiences for some of the most vulnerable patients in healthcare.

Work That Actually Matters

We’re not a volume-driven system, we’re accountable for outcomes. That means your work directly contributes to quality care, patient satisfaction, and meaningful improvements in how healthcare is delivered.

Build And Grow With Us

We’re building more than a company, we’re building careers. As we expand, you’ll have opportunities to grow your skills and take on new challenges.

Strong, Transparent Compensation & Benefits

$19-25 per hour, based on experience and qualifications
Generous annual performance bonus
Health, dental, and vision insurance
Paid time off + paid sick time
401(k) with company match

We believe in fair, equitable pay that reflects your experience and impact.

Show Us Your Excellence

At Greenbrook Medical, excellence shows up in the details. Your resume is our first opportunity to understand your experience and it also reflects how you communicate, organize information, and approach your work.