Cyber Operations Center (CYOC) Analyst

Location: Scott Air Force Base, IL (100% On-Site)

Salary: $72,000–$77,000 annually, depending on experience

Employment Type: Full-Time

Schedule: Rotating Shifts / 24/7 Operations

Security Clearance: Active DoD Secret Required

Certification: CompTIA Security+ Required

About the Opportunity

G2IT is seeking a Cyber Operations Center (CYOC) Analyst to join our team supporting the United States Transportation Command (USTRANSCOM) at Scott Air Force Base in Illinois.

This is an exciting opportunity for an IT professional who enjoys working in a fast-paced, mission-critical environment where technology directly supports national defense operations.

As a CYOC Analyst, you will play a key role in monitoring enterprise IT systems, identifying and escalating operational issues, coordinating incident responses, and ensuring the reliability and availability of critical military IT infrastructure.

You will work alongside government personnel, cybersecurity analysts, and technical support teams to help maintain operational readiness and resolve issues affecting USTRANSCOM's global mission.

If you have an active Secret clearance, CompTIA Security+ certification, and experience in IT operations, network monitoring, or incident management, we encourage you to apply!

Key Responsibilities

Monitor enterprise IT systems, networks, and operational events to identify potential service disruptions and technical issues.

Coordinate with Government Duty Officers and cybersecurity analysts to investigate, correlate, and escalate incidents affecting USTRANSCOM operations.

Perform Event Management activities, including event detection, logging, filtering, analysis, and prioritization.

Monitor system alerts and operational dashboards to identify potential incidents and service interruptions.

Follow established ITIL Event Management processes to document, track, and resolve operational events.

Coordinate incident escalations and communicate critical issues to appropriate technical teams and leadership.

Monitor compliance with Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).

Analyze technical issues and assist with troubleshooting complex IT systems and operational environments.

Maintain accurate incident records, event logs, operational reports, and shift documentation.

Provide timely status updates and operational reporting to government customers and program leadership.

Collaborate with technical teams to improve operational efficiency, service availability, and incident response procedures.

Support continuous monitoring and operational readiness of mission-critical DoD IT services.

Required Qualifications

Active DoD Secret security clearance required to start.

Current CompTIA Security+ certification required (DoD IAT Level II).

Experience in IT operations, network monitoring, service desk support, incident management, or a related technical environment.

Understanding of IT Service Management (ITSM) processes, including Event Management and Incident Management.

Experience using ticketing systems, monitoring tools, or IT operational dashboards.

Ability to identify, document, prioritize, and escalate technical issues.

Strong troubleshooting, analytical, and problem-solving skills.

Excellent communication skills and ability to coordinate with government personnel and technical teams.

Ability to work independently and collaborate with a mission-focused team.

Willingness to work rotating shifts, including nights, weekends, and holidays, as required.

Preferred Qualifications

Experience supporting Department of Defense or federal government IT operations.

Familiarity with ITIL processes and best practices.

Experience working in a Network Operations Center (NOC), Security Operations Center (SOC), or Cyber Operations Center.

Experience using enterprise monitoring and ITSM tools.

Knowledge of enterprise networking, infrastructure operations, and cybersecurity incident escalation.

Experience supporting mission-critical IT environments with 24/7 operational requirements.