Forgen is dedicated to building a better future - for generations.

Location: West Palm Beach, Florida (other locations considered)

Travel: Up to 50%

Position Summary

The IT Field Engineer is a senior, field-facing technology role responsible for owning network deployments, hardware support, and site technology operations across Forgen’s active project sites and office locations. This role serves as a primary point of escalation for the IT Service Desk and functions as the on-the-ground technology lead for new site mobilizations, ISP coordination, and end-to-end jobsite connectivity. The IT Field Engineer operates with a high degree of autonomy, interacts directly with employees at all levels—from craft workers to project executives—and partners closely with the IT Infrastructure and Service Desk teams.

Forgen Overview

Forgen is a leading geotechnical and specialty civil construction company operating across North America. We are dedicated to delivering innovative solutions for complex civil, geotechnical, and environmental challenges, guided by our core values: We Do What We Say, We Are Passionate About Our Work, We Are One Team, We Work Smart, and We Do The Right Thing.

Key Responsibilities

Field & Site Support

Travel to active project sites to provide IT support, troubleshoot issues, and represent the IT team on the ground
Serve as the primary escalation point for the IT Service Desk on complex or unresolved field and site issues
Lead jobsite technology coordination from mobilization through demobilization, including setup, ongoing support, and teardown
Meet with project executives, site superintendents, and staff to assess and coordinate IT needs
Assist with IT setup for new offices and project locations, including conference room and collaboration technology
Coordinate with local vendors for low-voltage installs, cabling, and other on-site technology services
Serve as a senior IT generalist, supporting a broad range of technical needs across field and office environments

Network & Connectivity

Configure and deploy high-availability, secure networks including wired infrastructure, switchgear, and wireless LAN
Order and coordinate ISP and telecom services for new and existing jobsites; administer ISP and vendor contracts and billing
Set up and configure Wi-Fi, Starlink, cellular hotspots, and other alternative connectivity solutions
Troubleshoot complex network connectivity issues and drive root cause analysis to resolution
Work with the IT Infrastructure team to develop and maintain network standards, configurations, and deployment procedures
Support network equipment, phone systems, and other IT infrastructure across jobsite and office locations
Maintain and manage network equipment inventory in coordination with logistics and the rental yard

Hardware & Device Management

Install, configure, and support printers including IP-based printing and print server administration
Image, configure, and deploy laptops, desktops, and other endpoint devices
Support and troubleshoot jobsite-connected tools, AV/conference room systems, and office equipment
Track and maintain asset inventory of IT equipment across job sites and office locations

Systems & Software Support

Support Windows 10 and Windows 11 environments across field and office deployments
Provide support for Microsoft 365 applications and services
Support and maintain Active Directory and Microsoft Entra (Azure AD) environments
Participate in software installations, upgrades, and patching cycles using update management tools
Participate in the creation and maintenance of IT standards, procedures, and documentation

Escalation, Training & Communication

Function as Level 3 escalation for the IT Service Desk; resolve complex issues and document resolution paths for reuse
Train and mentor Service Desk staff and field team members on products, procedures, and best practices
Participate in the IT root cause analysis process and contribute to problem management knowledge base
Keep peers and management informed of trends, significant problems, and customer-impacting issues