Building a Brand Starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Learn more at www.firstagency.com

What You Would Get To Do

The Senior Account Director III is responsible for the strategic direction and growth of the account including client engagement and satisfaction, financial performance, profitability, contracts and invoicing. The Senior Account Director will be the primary point of contact for external clients and internal FIRST teams, while ensuring the health of the account and instilling consistency across the regions. The ideal candidate will lead on client service, develop a team-based approach to situations and encapsulate the FIRST brand. The candidate should be a motivated professional with exceptional client management, commercial acumen, business development experience and excellent interpersonal skills.

Your Contributions

Existing Accounts

Responsible for developing and executing account sales plans and growth strategies
Responsible for Contract renewal and maintenance
Act as the main point of contact for Procurement/Sourcing related to SOWs/Work orders, Purchase Orders and overall contract management
Manage additional changes of scope and addenda
Responsible for oversight of the scope of work and for the account meeting mutual contractual compliance requirements (KPIs, SLAs, reports required); ensuring the account delivers on expectations and remains within the bounds of the contract
Financial Management oversight
Invoicing (annual budget and monthly Service team charges and scalable (including travel and expenses in collaboration with Operations)
Ensure account profitability
Responsible for account budget management with the Global Business Director and Commercials team
Responsible for accurate and timely forecasting of contracted pipeline activity and updating/communicating budget revisions to internal/external stakeholders
Lead on communications between FIRST and client stakeholders as a unified point of contact and conduit for information and client initiatives
Identify opportunities to add value, deepen client relationships and extend services to maximize account profitability
Lead on the development of and adherence to the annual client engagement plan
Develop a thorough understanding of the client’s business, industry and keep abreast of external issues and events that could impact client objectives
Client management - POC for Global account issue escalations that could have a material impact on the contract
Responsible for leading quarterly business reviews
Maintain accurate records in Salesforce
Subcontractor contract management and compliance (vendor performance and obligations)
Support executive level account reporting and presentations
Collaborate with marketing and strategy team for tailored communications to clients

New Business

Act as the main point of contact with the client for new business opportunities
Responsible for Business development
Understand the client’s service model, strategy and identify where FIRST can add value
Create an account planning approach and develop a pipeline of growth opportunities across the client’s business
Qualify all new business opportunities and bring in the needed expertise and capability from across FIRST to deliver on commitments to clients
Own and lead the proposal lifecycle