Building a Brand Starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Learn more at www.firstagency.com

What You Would Get To Do

The Team Lead, Event Technology is responsible for overseeing the successful implementation and delivery of technology solutions across client events. Reporting to the VP, Event Technology, this role manages a team of event technology professionals, ensuring best-in-class execution, innovation, and alignment with client and business needs. The Team Lead plays a supprotive role in advancing FIRST’s event technology offering, maintaining operational excellence, and supporting the adoption of emerging tools and platforms that enhance event experiences.

Your Contributions

Event Technology Management

Serve as a senior escalation point for clients, internal teams, and direct reports across pre-event, onsite, and post-event delivery.
Consult with clients and internal stakeholders on Event Technology strategy, platform recommendations, best practices, user experience, and delivery approach for virtual, hybrid, and in-person events.
Oversee the planning, build, testing, implementation, and delivery of event registration websites, event apps, onsite registration solutions, reporting tools, surveys, and related technology platforms.
Provide hands-on delivery support when needed, including registration site and app builds, database management, communications, reporting, badge and print production, and onsite execution.
Advise and support team members through complex builds, client requirements, technical issues, and onsite delivery needs, ensuring consistent quality and timely resolution.
Establish, maintain, and communicate Event Technology best practices, workflows, SOPs, and compliance standards to support scalable and consistent delivery.
Review event technology solutions to ensure they meet client objectives, operational requirements, data needs, and attendee experience expectations.
Manage technology supplier relationships, ensuring tools, platforms, and vendor support meet delivery standards and client expectations.
Monitor emerging event technologies, platform enhancements, AI opportunities, and industry trends, sharing relevant insights and recommendations with the team and clients.
Provide management-level oversight for troubleshooting and issue resolution, escalating risks, gaps, or resource needs as appropriate.
Support hotel room block coordination and related attendee management processes as needed.
Produce and review reporting, analytics, response tracking, surveys, and post-event insights to support client decision-making and continuous improvement.

Team Management

Manage, develop, mentor, and provide ongoing feedback to direct reports, supporting individual growth, performance, and career progression.
Oversee team workload, capacity, and day-to-day priorities, identifying pressure points and providing guidance or hands-on support where required.
Manage workflow and resource planning, flagging when additional scalable support is needed to maintain delivery quality.
Coordinate team coverage, vacation schedules, office presence, and administrative requirements including T&E review.
Promote clear communication across the team to support efficiency, alignment, and consistent delivery standards.