Building a Brand Starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Learn more at www.firstagency.com

What You Would Get To Do

The Account Director plays a key role in managing client relationships and supporting the strategic development of assigned account(s). This role is responsible for ensuring the successful delivery of programs, driving client satisfaction, and contributing to revenue growth opportunities.

Acting as a trusted partner to clients and an internal leader, the Account Director oversees account performance, supports financial management, and contributes to long-term account planning. The Account Director demonstrates strong client management experience, commercial acumen, and the ability to guide teams toward consistent, high-quality service delivery.

Your Contributions

Account Leadership & Client Growth
Act as the primary point of contact and strategic advisor for assigned clients
Build and maintain strong client relationships, ensuring long-term partnerships and continued growth opportunities.
Maintain account plans and develop a pipeline of growth opportunities across the client’s business
Conduct monthly updates and lead quarterly account reviews
Monitor monthly performance against annual targets, proactively identifying gaps and implementing actions to close them.
Monitor client satisfaction trends and proactively address issues, risks, and opportunities for improvement and growth

Contract & Financial Oversight

Manage contract negotiations and renewals, collaborating with shared services
Monitor client contracts, service level agreements (SLAs), and key performance indicators (KPIs) to ensure service excellence.
Collaborate with the Commercials Team to manage account budgets, forecasts, and financial performance, ensuring accuracy and account profitability
Follow client invoice and finance processes
Analyze historical information and trends to provide insights for current fiscal status
Identify future opportunities and track in CRM system
Manage and execute client requests for Compliance and Account related matters
Maintain accurate reporting in internal systems such as CRM (Salesforce), ensuring visibility into pipeline, performance metrics, and financials

Business Development & Growth

Act as the primary point of contact and strategic advisor for assigned client
Build and maintain strong client relationships, ensuring long-term partnerships and continued growth
Identify new opportunities and develop proposals for account growth
Qualify all new business opportunities and pull in the needed expertise and capability from across FIRST as well as externally to deliver on commitments to clients
Proactively look for ways to streamline processes, identify best practices and new solutions

What We Are Looking For

8+ years’ client management experience, delivering exceptional service to large client accounts
Strong and consistent track record of meeting and exceeding account/departmental targets and objectives
Experience with corporate/financial clients is highly preferred
3+ years’ event management experience highly preferred
Advanced experience of events, conferences, meeting and production management
Extensive experience in working with and managing senior clients
Proven ability to build a foundation for projects and initiatives – a “doer” mentality as opposed to a delegator